On Fri Sept 30, I got a call at 7:34a stating they needed to resched due to oral surgeon and no rooms avail. I have always been terrified of dentists, but not any, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. I have never had such a wonderful experience in a dental office. BBB Business Profiles generally cover a three-year reporting period. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. She said she would look into it. I was at Aspen dental for more than 4 hours, the temporary the first 2 crumble in the office. Please remove my account from collections and remove any negative marks towards my credit. Please note that this policy supplements the overall refund policy and is strictly related to dormant or aged credits. International Association of Better Business Bureaus. I am uploading a copy of the the email stating I will get my refund of $4312. Thank you. Never address the reason the appointment was made which was for to have a tooth pulled and partials made for upper and lower teeth. So I went back in over Christmas Break to get them to adjust it. complaining to dentist about mouth pain. Desired outcome: **************************** that I would receive a full refund of $4312 if I did not continue services with Aspen Dental. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. 6 appts. I know this because Ive now practiced locum tenens for 3+ years, after closing my private practice which served in Lake County, Fl for over 17 years. Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. Also, the economic crash of 2008 was a huge boost to corporate dental. At Aspen Dental, by the time a patient knows theyve got problem, the dentist(s) may have already moved on, along with much of the office staff. We are committed to providing quality. I guess they don't care about patients as much as they say, since they didn't want to help resolve the issue by letting me in at my scheduled time. Its about listening to the patient and meeting their most-pressing needs first. Aspen Dental New Patient Forms - Fill Out and Sign Printable PDF (does it range from severity? When May came and I received a bill from them, and my husband insurance already settled the oral surgeon's bill just weeks after his surgery, I called and asked what the hold up was. I knew my teeth were bad, that is why I was there. Drumlins Dental Arts Dentists Oral & Maxillofacial Surgery Website 23 YEARS IN BUSINESS (315) 446-6477 2217 E Colvin St Syracuse, NY 13210 33. I was told the office manager would call me back. I had paid for fillings in the past so I knew it was the correct amount. So I had to leave the dental chair to go to the front desk and make an appt. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, I have to say this was the worst experience I've ever had at a dentist. ADMI agreed to pay $15,000 in restitution and $80,000 to the state for future investigations and consumer protection enforcement operations. I called GEHA (my dental insurance). Needless to say, the claim was submitted to my insurance company that day, and I'm still waiting on my husband's bill to be submitted, which is under my name. I said no I never received a call asking me to move my appt and I wouldn't have said yes due to not being able to get off that early. 10/31/2022. This crown had a hole in if from the lab thus requiring another scan. They are the ones most-qualified for leadership, because they have seen & done it all, from all sides. And that I should receive the refund within 2 weeks. I walked in at 3:26pm and said I was there for an appt. Kasey @ Aspen Dental, I'm very sorry to hear about your billing experience. The temporary crown fell out on the first day. Thousands of practices have vanished, leaving a huge pool of available labor (young & old) for corporate to exploit. February 27, 2019 Dental Patient Refund Letters: Step 1 Run Your Reports Send dental patient refund letters with every patient refund check. Its a practice-builder to do so. My new dentures were still uncomfortable. (Another crappy company) I had two insurances which were both billed then the balance I paid $1100 cash and the balace was financed thru Care Credit. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. They have had their last shot at me. The tooth feels like it's in wrong. The last time I went in to get an adjustment on my tooth, it took all of 5-8 minutes. She tried several times to make adjustment. (Not a refund requested from an unsatisfied dental patient). All I want is my 495 for the crown and 30 for office visits back due to not being able to get my crown and being overcharged by 30 for office visits. The hygi, Everyone at the Utica Aspen Dental office is very friendly and nice. Was quoted a price of $1719.00 to pay off my balance, which I paid. Carefully consider the reasons for that? Aspen has scammed so many patients, never go to them. They continue to deny the service and treatment I have paid for hence I maintain my desire for a refund as I no longer believe they are even trying to adhere to not only their own motto of customer satisfaction but not even basic standards of patient care. Jan 27, 2013 7:21 pm EST. I went to Aspen Dental to get 2 Crowns and 1 Cavity Bad practice -try to get clients to agree to large billing and never approach the reason you made the appointment. A modern and relaxing atmosphere. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. I had to go to the ER and was put on steriods. I would like Aspen Dental in *************, ** to be investigated for insurance fraud. Enable collaborative features and customize widget: During a conference call on 10/26/2021 with ****** *********************** employee), a **** representative and myself, the **** insurance agent explained to ****** that Aspen Dental charged more ($301) than the allowed amount ($206) for the the tooth filling. I deal with some form of pain very time I go here. I can't say enough good about the hygienists they are so sweet! FRONTLINE examines how the Talibans ban on women working at NGOs has affected the distribution of aid amid several humanitarian crises, how it impacts Afghan women-led households and how it could influence international fundraising. Thats another truth no one wants to face. Smile anytime. I had to wait 3 weeks between them because they couldn't fit me in after 3:30 for several weeks. If, NEW SMILE - NEW BEGINNINGS WHERE WILL YOUR NEW SMILE TAKE YOU? Current Process (March 2016): All credit balances resulting from payments made by a Third Party Financing Source or credit card company Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. At this point I no longer wish to even receive care from Aspen Dental. They checked my insurance and said it was covered. TO: Owners of Aspen Dental office Causeway Blvd, Brandon, Florida Attention: Samantha Fikes How do they figure I owe this money when I never agreed to any additional appointments or charges. I haven't added any problems. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. The insurance representative said that they paid claims filed by Aspen twice for the exam/X-rays and then for the filling to repair the tooth. I went in as scheduled in February for implant. In March of 08, my husband went to Aspen Dental for dentures, he filled out his paperwork and paid his share of the bill that was owed, and they said they would bill his insurance for the rest. Highlight the procedure to be refunded. In the meantime, the dental office refused to see me because I wasn't paying the payments. Eventually it starts to bite into even the top practices. Would NEVER go again. In October 2021, I get a **** from a collection agency saying I owe $95 to Aspen Dental. Aspen Dental Lawsuit - Highlights and Reports - State of the Suit Dentists tell their patients the truth, and do their best to help them. See reviews, photos, directions, phone numbers and more for Aspen Dental Refund Processing locations in Baldwinsville, NY. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in Cicero, NY is open for all appointment types. Went aspen dental was give a quote, took quote with me in to office, tech took quote laid on counter,went to see finance person she started yelling that my insurance was unlimited when i when to see the dentist the tech took the quote, when i asked for it she said it was in my welcome bag when i got home looked in the bag it was not in bag next day i returned they told me that i had left it in the office and printed up another quote with a different price. So nothing so that was a loss of $40 in gas and $40 in wages. One last professional comment on this ill-conceived marketing campaign, is to notice how none of their commercials are set in an actual (or even simulated) Aspen Dental office. the office girl says she will call back and doesn't to make appt two times. I was told my refund was never put in the system. I filed complaint with NY State Attorney General's office, got letter back they received it and have never heard another word. The woman I spoke to was very friendly, and good to deal with. In my opinion I was treated by techs who didn't know what to do. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, Aspen Dental, Winchester, Virginia, showed their experience in handling my issues with dentures that were quite old. Desired outcome: At my first appointment with Aspen located in Hampton VA I had my teeth cleaned and scaled. This lack of perspective is a weakness throughout the profession. When it came back it was then loose in my mouth. Thank you for bringing this to our attention. Then they waited to June to send it to my insurance, but my insurance wanted copies of my x-rays before they would pay. is going to be billed to my insurance company, I certainly hope not! Everything is new and digital. Please tell me if this is a scam. My experience here has been wonderful. The ADA will not act in the interest of working dentists, as they are bought-and-paid-for by insurance and other corporate giants. I canceled the appointment and asked to speak to the Dr. They said that they were waiting on the insurance to settle the bill, and that we would receive a bill til they did. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. Jennifer Ebanks. Please allow more time for a response. This review was chosen algorithmically as the most valued customer feedback. Aspen Dental's refund policy is designed to provide patients with the confidence that they will receive high-quality dental care services without any financial risk. Video instructions and help with filling out and completing Aspen Dental New Patient Forms. She then told me my best option were implants. This has nothing to do with bank robbery, and is only equated to it by no-nothing CEO zombies, who think they know something about a profession, when (really) they are clueless. BBB Business Profiles may not be reproduced for sales or promotional purposes. She is an angel., A modern and relaxing atmosphere. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Patient Forms | Aspen Dental Aspen Dental | Complaints | Better Business Bureau Profile On Thurs Sept 29 @ 10:48a, I received a phone call telling me that they will not do the perm crown until I get another procedure of antibiotics that was over *****, I refused that treatment and it was reduced to 191 and again I refused but agreed to sign a waiver. After accepting the denture, I left and tried to eat. -10), then click OK. We broke it down, and I agreed to have about $3, 000 of the work done. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A week later once the permanent crown had arrived; another technician had difficulty sealing the crown to ensure a comfortable bite alignment. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Aspen Dental | Complaints | Better Business Bureau Profile If you dont believe me, then by all means go ahead and trust Aspen Dental with your mouths needs. Still charged me more money for the quote. Its what rules under capitalism. Denture(s) must be returned within 90 days after refund request date. Based on the eligible charges applied to me so far, I should have had a credit balance of $726.60 with Aspen Dental. I had my teeth pulled and dentures which had to be paid 100% prior to the procedure being completed. 2 weeks went by I called ***** and they told me to wait until the end of the billing cycle, that was May 2nd and still have not received the refund. His parents and paternal grandmother and I, We drove all the way from Utica filled out paperwork waited one hour to be told that eight other patients were ahead of us. I have seen other issues about this. I am disappointed and hurt. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, clea, Aspen Dental in Syracuse, NY is open for all appointment types. So 1 more was put on I headed home got 2 miles from the Aspen dentist office, it came apart, so I go back to dentist office, they put another one in, I head back home again, and this one they put in came out. This complaint was posted by a verified customer. I recently scheduled some dental work for my wife. At one point the franchis owner, *********, came in to help. I will only accept a full refund of the 525 for overcharging and for the crown that I will not be getting there as a satisfactory resolution. I rescheduled another visit since my tooth still isn't feeling right for 1/24/22 at 3:30pm as I could make that appt from work. That tooth rotted underneath causing the bridge to come off. The Aspen Dental network is committed to breaking down barriers to care. (does it range from severity? They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. I then got procedures they knew were not covered when I specifically said to ask me first if not covered by my insurance and I not you will decide. I called my insurance and had asked if they had received a claim from Aspen, and they had not. Cost to get your teeth cleaned? Beware. As much as they say they want you to have a healthy mouth, it was very much not evident today as my only options were to wait 2 or more hours because they were short staffed and didn't want to admit that they changed my appt without confirming it with me or to get rescheduled but of course they cant get me in until a week and a half because they are short staffed. Aspen Dental Refund Processing in East Syracuse, NY As a consumer I really dont need to see this, and I was only made aware when I read ADA News lame response to all this [2]. A class-action lawsuit accuses Aspen Dental, one of the nations largest corporate-dental chains, of illegally owning dental practices and of deceiving patients. Pay real dentists what theyre worth, and let them run their offices. Work done went bad in less than a year. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. Wrong. Third Party Financing and Credit Cards. On February 14, 2020, I came in to get a check up. Colleen Kluck 17153407541 Help me please. They do a great job, My mom works with Dr. Berry in a women's board. Stuck in the elevator and stuck with a big bill. Get it? All other marks contained herein are the property of their respective owners. Aspen Dental Refund Processing in Syracuse, NY - Yellow Pages The employee continued to try to make a sell. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. I have been a patient at Aspen for Upper restoration to open my bit I wa, rude and unprofessional behavior from office manager - erica blotzer. I called my insurance *************** and they told me to file a claim about my $290. So I left I dont even, From Business: For most people, Downtown Dental Syracuse is the only dental office you and your family will ever need, located in the heart of Downtown Syracuse in the historic, From Business: NEW SMILE - NEW BEGINNINGS WHERE WILL YOUR NEW SMILE TAKE YOU? Now they have sent $663 into collections, This debit is not legitimate! Crap like this in our faces is also why people are cutting out paid-for TV. 7 complaints closed in the last 12 months. Dollars and Dentists, our joint report with the Center for Public Integrity reported in June that Aspen Dentals practice of serving patients who cannot afford a dentist has led to complaints of patients being locked into debt as well as being overcharged and given unnecessary treatments. I asked about pill form antibiotics and was told "No, Absolutely Not!!! Visit Stone Dentistry & Dentures in cicero. When theres enough industry slippage from the professional standard-of-care, then corporate can move in and wipe out a lot of practices. After carefully comparing the bill to the printout that I paid, I was able to find the problem. There is obviously an issue with the manufacturing of these teeth. maybe a break in price for putting my teeth back in or free. Denture(s) must be returned within 90 days after refund request date. They said I needed a deep cleaning and an antibiotic right away. Resolved. This is what corporate wants to keep in a cage. Submit a complaint and get your issue resolved. I have to go to another dentist to get this completed. BBB Business Profiles are subject to change at any time. And that my other refund would come all as one for the amount of $290. Pain has a way of making people see things differently, and it changes priorities. Desired outcome: When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. ?At CNY Dental Arts, we believe that one very important gateway to establishing an instant, positive connection to another hum, For most people, Downtown Dental Syracuse is the only dental office you and your family will ever need, located in the heart of Downtown Syracuse in the historic University building we have been provi. file this complaint and put in her permanent employee folder or site. Desired outcome: Refund Policy for Patient Accounts with Credit Balances and NO Future We would have to do the other procedures a little at a time as we could afford it. Huh huh huh? I had chipped tooth. I've had many, My four year old grandson had his procedure done today February 8, 2017 under general anesthesia. They are working to gain experience and pay bills, until something better comes along, so they can someday become real dentists. Within a week, I had my refund. I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. Find 1160 listings related to Aspen Dental Refund Processing in Baldwinsville on YP.com. They said my financial responsibility would be $5,765.07. I talked to billing, and showed them the error. When a provider is locked into private practice, especially as a sole practitioner (as I was), doctors dont know whats going on in other offices, much less across the industry. Furthermore, the $720.00 (in eligible charges) for partial was not covered per the Ameritas rep (Barbara) because the code submitted to them was some miscellaneous generic code that did not indicate that it was a partial replacing the temp one after 6+ months. Dr. Terry Watson and his entire team are dedicated to providing you with the personalized,, From Business: Anxiety-Free dentistry with Oral Conscious SedationMercury Free DentistryDental Materials Reactivity TestingNon-Surgical Gum Disease TreatmentLow Radiation, From Business: We strive to give each patient individualized care by taking the time to listen to all of their concerns. she didn't want to discuss a bill i had received from you. I am on disability. Increases your cash flow, At our practice, we are dedicated to providing the finest dental care to the members of the Jamesville community and its surrounding environs. . . He never did and then pulled a bait n switch sending me an email stating I will not get a refund unless I sign a release form. I have received a bill in the amount of $172.40, from Aspen Dental (Mt. I paid 80% of the cost of the filling about $40.
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