Last Tested. Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. When reaching out to customer service, I am told to keep waiting, but they cannot provide any other info. Do not shop here. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. You can find fashionable clothing for man and woman. Thanks again, great service! Meet the new Nasty Gal app. Take care x, Jayne helped me so quickly with my query! I have tried to deal with you customer service agents and although they initially offered to replace/refund the items missing, once I confirmed which were missing they have now changed their mind. I am posting pictures. Considering they make you pay for the returns they shouldn't then just ignore customers for this long! - Double check your delivery--some codes only work with specific delivery options. Nasty Gal Reviews: Is Their Clothing Worth It? | ClothedUp You'll get an email once we receive your returned item. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. Nastygal Reviews 9,775 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant KH Kennady Heath 1 review GB Oct 13, 2022 I messaged about some shoes that had I messaged about some shoes that had damaged and Richard helped me and got my situation resolved, very fast and very helpful Log in your account, select "addresses" and you can either add a new one or edit an existing one. If you know your password, log into your account using your current password. It's fantastic to hear you found our service to be excellent, and you like your new clothes. My address is Kimberly Roberts 622 Collins Rd. P.S. 2. When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. We're bummed things didn't work out for you, but here's the good news: You've got 28 days to send something back to us from the day you receive it. The order number was GUK106037296 and the missing items are: I bought the gold chainmail dress from Nastygal for my birthday party last night. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. I am outside of the returns policy, can I return? Our NGVIP delivery service gives you unlimited next day or standard delivery for a whole year This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. 3. I am close to reporting them as fraud as this cannot happen to other people. Or, let us know using the 'contact us" tab and we can have your item(s) resent. If you dont have your order number, log into your account here and then go to 'Order History'. (and shes lookin better than ever). She sorted the issue I had and ordered me the items again with next day delivery.Thanks again Katie for your help. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Keep an eye on your return tracking. I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? It might be okay to wear out to dinner and that's it. I will be sure to pass your kind feedback over to her too.Have a great day and take care, x, my item was Over a week late arriving, I messaged and received a reply straight away from Greziel to say my item had been lost and they would send me a new one straight away, I was very happy with the service, very quick easy and simple, thank you nasty gal, Good Morning Han, Thanks for getting in touch and taking the time to leave us a review. [protected], Desired outcome: We don't refund shipping charges for those countries listed outside of the EEA. The first thing to check is have you had your dispatch email? I contacted Customer Service again and was offered to have the order sent again but two of the items were now out of stock. To change your preferences, log into your account and click on contact preferences. Take care x. You can track your order at the top of this page using your order number from that email. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. Everything you love on the site at your (literal) fingertips. You will need your order number and email/last 4 digits of your phone number. I have been emailing with the customer service reps for over two weeks to get this sorted out. We really appreciate the feedback as we're always looking for ways in which we can improve for future. I've been trying to get a refund after returning an order over 7 months ago. If it's before the advised shipping date and you've had your dispatch email, then its on its way. Nastydress Reviews - 986 Reviews of Nastydress.com | Sitejabber Replies to negative reviews in < 24 hours. You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. I told her I never received one and therefore did not have one. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Once logged in to the portal, select the . I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. Again, I explained it was never sent. Code. The package was scanned on December 22nd and no further info has been updated since then. If you do not want to consent to this use, please do not contact us other than by email. Also, I've contacted Nasty Girl via email, it's been about 4 days and no reply. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. * One or more of these files was not uploaded due to an invalid file type. I have had a look into this for you now and can see our customer services team have resolved this for you with a full refund which should be back on your original payment card by the 17th February. If the carrier was unable to deliver to your address, try using an alternative delivery address! Is this your company? Anyone can write a Trustpilot review. Desired outcome: You will need your order number and email/last 4 digits of your phone number, select your preferred return option (Print returns label at home or in store options). I contacted Nastygal on facebook and they wrote that there is no number to call. We also accept PayPal, Apple Pay (iOS only), Afterpay, Klarna and Quadpay (not available on app), Giftcards and prepaid debit cards. Customer service is not helpful at all. Your cookies are disabled. I'd love to get this sorted further for you but I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza. We need your email address to verify that your review is genuine. I am sorry your bikini arrived without the bottoms, nbut it's amazing she was able to send you a new bikini. Nasty Gal is a popular online retailer that's most popular for selling chic, classy, edgy clothing. Thanks, Jayne Y! You neednt worry though; every style has been converted accordingly to match the sizing in your country. Started return process and found out it costs 2 to return my order. Now I have an event to go to with no shoes. If you are planning on wearing this dress dancing, my advice is to bring another outfit with you in case. returned items only one refunded no one to contact to what happened to the other item which is packed all in the same bag. x. I had an issue with my return and Nikki S. was a great help! We may use this transcription as described in our privacy policy. If yes, then it's on its way. The rise of ultra-fast fashion and cancellation of Nasty Gal I received them in a size 6. Once you have processed and paid for your return in the portal you're ready to post it off! x. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Raja was super nice and totally knew what they were doing : ) Would recommend, Hello Maybel,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Raja, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Raja.Take care,Nasty Gal x. I ordered a USA size 10 boots and received a size USA size 8 instead. We use dedicated people and clever technology to safeguard our platform. They would now intentionally be sending this package to the wrong address. The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. I dont have the package. A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. 2. why is only one item refunded? It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! I am really happy to hear that Karen was able to assist you with processing yourr returns and this was done in less than 5 minutes.Your kind words are really appreciated and i'm sure they'll make Karen's day. I want the amount I payed to be returned. The whole process was very quick and simple. Step 3: Buy Nasty Gal Products from the Official Website. I've contacted them weekly and they are of no help even through Instagram! Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! Refund of 3 missing items. It took over three weeks to arrive. I spoke to Shay and they were so helpful and I was able to get a refund. Here are 8 tips for writing great reviews. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Nasty Gal, sourced from millions of other customers that come here to GetHuman each month. She fixed my issue and got everything sorted for me. Were really sorry to hear that youve received an item thats not in perfect condition. This is a very poor way to treat your customers. the next day or standard delivery options! Refunds are sneaky things and can show up in a couple of places: 1. Hi Ivonne, Thank you for taking the time to leave us a review and bringing this to our attention. Click here to get notifications about new complaints of Nasty Gal. Keep an eye on your return tracking. It's not worth it. Have a lovely day, take care! Nastygal Reviews | Read Customer Service Reviews of nastygal.com Shopping & Fashion Clothing & Underwear Clothing Store Nastygal Nastygal Reviews 9,823 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant HS Han s 1 review GB A day ago Lost item
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