If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. If your item is discontinued or out of stock, you will receive a replacement of equal value. In your request, please include a subject line that Packages which are refused or returned to sender. Culinary Insider program terms and conditions. For any questions concerning warranty Contact us for shipping instructions. Product replacement may not be exact. If returning a knife or shear: To comply with Canadian Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. The date that you purchased your product. Sometimes theyre not online and it requires you to contact customer service. The entire length of the 20 cm knife's blade can be used for cutting. WebZWILLING is one of the most famous knife making companies in the world and has been renowned for producing high-quality cutlery for almost 300 years. Culinary Insider program terms and conditions. Warranty requests outside the US For all customers residing outside of the US, please contact Consumer Relations at ConsumerRelations@zwillingus.com for more information on product warranty. ZWILLING may require the owner to provide proof of original purchase, or if the person claiming is not the original owner, ZWILLING may require further information to be provided about the change of ownership. Normal home use; Follow use instructions; Doesnt cover lids. These limits might be about whether or not you follow care instructions or other limits imposed by the company. If you live in the UK or Ireland, you may request a warranty returns form via email by contacting customerservice@zwilling.co.uk, alternatively, you can request a warranty returns form via telephone on 0845 262 1731 from Monday to Friday 8.30am to 5.00pm, or you can write to us by post at the address below to request a warranty returns form: At times, some credit cards may not be authorized for purchases outside of their issued country. If you cannot get your order to go through, please try PayPal. We're happy to help. Enter the order number and email. For shipping, you are responsible for the cost of shipping your item to us and may use any shipping carrier of your choice; we ask that you obtain a tracking number so that you can track the package in the event it gets lost in transit. Product Registration You can contact them by phone on 1 (800) 777-4308. Sign in to view your Wishlist, track your orders or just pick up right where you left off. WebThis webpage is for product registration only. Video tutorials. If you wish to return a faulty product you have up to 1 year. Current country: USA. If your item is discontinued or out of stock, you will receive a replacement of equal value. Henckels, LLC 220 Marble Avenue Pleasantville, NY 10570. Your browser's Javascript functionality is turned off. All of our products carry a full warranty against defects in materials and/or craftsmanship. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. If you have any additional questions, please contact Customer Service at 1 (914) 747-0300. You can find the unsubscribe link at the bottom of each newsletter. Since 1731- Beauty tools of excellent quality and design. Misen knives are very popular, inexpensive, and come with a trial, three things that make them appealing. I have a Lodge cooking pan that has the enamel coating chipped on the side, and is rusting where the cast iron is showing. There are two professionals that we highly recommend and continue to have excellent results. Is this really different from a lifetime warranty? The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item. Please turn it on so that you can experience the full capabilities of this site. We cannot apply a promotion to a previous purchase. However, if you arent internet-savvy, dont panic, as the company doesnt require this. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Xtrema and Staub. Product Registration - zwilling-benefits.com breach of contract or strict liability. Before mailing in your product to Zwilling in connection with your warranty claim request, please review the information below to ensure the safe return of your product. location such as its name, location, and street address. Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential kitchenware for everyday cooking, Damage caused by misuse or abuse of the product, Discolouration and / or mis-shaping of the product by overheating, Products that specify a limited duration of the warranty on the product packaging, Rubber seals/rings (for pressure cookers), Failure to adhere to ZWILLING guidelines for the general care and use for products. Its best to have the receipt, and I note it does say that in their warranty document, but if you explain the circumstances it may not be necessary.You could try phoning on 423 837 7181 but they now have this contact form, which has an option to upload a photo to explain your issue.If you decide to continue using it, give it a good clean to remove the rust and then oil it to seal it to prevent further rusting.The company has this to say about rust developing around the rim of enamelled cast iron:Should rust develop, we recommend cleaning with a nylon sponge and dish detergent and dry thoroughly. "You will be pleased to know that all of Zwilling's products are fully guaranteed against defects in materials and / or craftsmanship. We will credit you for those returns, accompanied by an original receipt, received within 60 days of the purchase for the price paid in the original form of payment. Zwilling Additionally, to comply with Canadian Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. ZWILLING Cutlery Sets Please include a letter containing your full name, address, phone number and e-mail address with a brief description of the issue on a letter size sheet of paper. Sign in to view your Wishlist, track your orders or just pick up right where you left off. If you have already shopped with us and have an account these details will be automatically filled in, but you can still change them if necessary. First up, Calphalons original cookware lines, e.g. SHOP NOW, To sign up to zwilling.com please visit My Account. Sending in photos to prove the damage is a great way to speed up the claims process and help ensure you get new cookware as quickly as possible. Get Up To 60% Off We're happy to help. Since 1731- Beauty tools of excellent quality and design. Enter the order number and email. ZWILLING Pro Chef's knife In your request, please include a subject line that states CA Shine the Light Request, state that you are a California resident, and provide a current California address for our response. The problem is that the choice of words will differ, making it tricky to know how items compare in whats cover. This means that home cooks must be willing and able to return items to the company so that they can examine them and determine whether or not the damage falls under the warranty, as there are exclusions. WebShop Zwilling J.A. In Stock MANUFACTURER DIRECT Ships within 1-2 days (776) Write a review Description If your order is denied, it could be due to various reasons which we could not override. ceramiccookwarehub.com original article created: This site is reader-supported; if you buy through site links, we may earn affiliate commission, at no extra cost to you, to help with maintaining the site. Cookies may also be used for retargeted advertising. There is a search bar located in the top right hand corner of each page. You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. Warranty UK - Zwilling J. A. Henckels As a customer, I expected a much better level of service from a brand as renowned as Zwilling. When returning the cookware, users must include information about the damage or defect. In the interest of safety, Zwilling Warranty Return You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. The company reserves the right to fully examine any cookware products that users claim are damaged or not functioning correctly before they will repair or replace them. Paying attention to the warranty wording and whether you can easily get a replacement if necessary, can help with choosing the best product when looking to buy cookware. Zwilling is the parent company and US customers can refer to its warranty. Shipping Information | ZWILLING.COM Premium stainless steel cookware from Belgium to your kitchen. When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. Just follow the prompts in the simple checkout process. Error! from cutting through the outer box or padded envelope in which they are mailed. If you have any additional questions, please contact Customer Service at 1 (914) See your order even if you are not a registered user. Since 1731 - German home kitchen products. Zwilling But in practical use, both, a warranty and a guarantee, are a promise from the company, apparently. Youll find that most cookware companies will offer a limited lifetime warranty. SHOP NOW, Gift With Any HENCKELS Please provide the purchase date when inquiring about a warranty claim. The later Calphalon products come with a limited lifetime warranty. If the product is defective or breaks through normal household use where care instructions have been followed, the company is happy to replace it. Please Click Here to download the ZWILLING Warranty Return Form. Henckels, LLC 220 Marble Avenue Pleasantville, NY 10570 Please allow 4-6 weeks for the inspection process and return delivery of your product. However, to ensure the warranty applies, users must follow care instructions provided with the cookware, similar to conditions mentioned above for other cookware brands. In addition, statistical data on website usage can be collected and analysed and used to improve the sites accessibility and customer experience. Enter the order number and email. Please do not send in any personal items such as a knife holder/case, pan protectors or special wrappings that you would like returned to you, as it will be discarded. Click here to switch your The user is notified at the beginning of their visit to the site. We accept PayPal orders since they are imported through a verified source. If you feel your product qualifies, we would appreciate the opportunity to inspect your ZWILLINGJ.A. Or, is it referring to the life of the owner? Your electric kettle supports your everyday life with comfort and safety.
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