Verification can help ensure real people write reviews about real companies. It was a mad house a bunch of children running everything no one notified me that there wouldn't be an eye doctor there and it would be on a tv. After all he would be reporting to a specif office and person but he refused. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. After 4 return visits, my prescription was still wrong. I've been a patient of vision works since the early 90s. When you return your glasses, you can get your money back within 30 days after purchase or 90 days for prescription lenses. Let us know about the 'Visionworks Return Policy'. account information here. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Frequently Asked Questions - General | America's Best Visionworks Return Policy (Online, In-store, No Receipt + Refund) So, why hasn't someone tried to call again? The woman at the desk did not know anything about the coupons and proceeded to give me the wrong information. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. I was told that online appointments are teleview appointments. VISIONWORKS - 43 Reviews - Eyewear & Opticians - 169 Jennifer Rd, Annapolis, MD - Phone Number - Yelp Visionworks 43 reviews Claimed $$$$ Eyewear & Opticians, Optometrists Open 9:00 AM - 7:00 PM Hours updated 1 month ago See 8 photos McNelly Optical Chesapeake Eye Surgery Center Bay Hills Eye Care Anne Arundel Family Eye Care Avallone John M MD The payment for your account couldn't be processed or you've canceled your account with us. Dear BBB,I thank you for apprising us of the complaint submitted by ********************************** After reviewing the details of the complaint, a search was done for the requested frame. Telehealth from rude doctors! If you want a return for any reason, short of destruction of the glasses, youll get it guaranteed if youre within that guarantee period. A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. I was charged over $890 dollars for two pairs of glasses that cost $222.48, the deal was buy one pair and get the second pair half off, not for $890 dollars. And don't try calling because Noone answers. The worst, I've been waiting for about 3 weeks for contacts, Visionworks Office#: ******* The glasses didn't even ship to either Visionworks store. They were horrible, so I left and pulled into Visionworks. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. Corporate do not have a customer complaint email but had to call them. I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis. Free Amazon product support included. All of the stores sell frames, lenses, sunglasses, and accessories. Trying to get someone to from the store to find out if contacts arrived and the phone system sends me to customer service center. The workers were quick and knowledgeable. It should have been way more than that just for the inconvenience. Table of contents. Incomplete returns will receive a reduced credit reflecting any missing accessories. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. 70% Off Visionworks Coupon | Verified Promo Code - May 2023 - Couponannie And the gentleman behind them made some snotty comment about me. I was not at all impressed with the help. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. Can You Return Prescription Glasses? It turned out, they couldn't fix the problem and we had to keep it with no exchange or refund. I returned them to the store for a full refund. Retailer policies (such as warranty, return policy, etc.). Can You Return Prescription Glasses? | Visionworks I am having a horrible experience with Visionworks store # 1232 East Setauket NY. Eyeglass Stores test program at Save my name, email, and website in this browser for the next time I comment. The Horrible Disgusting way I was treated by the girl working there was unforgivable.! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. Quality of service from sales help. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. After I was traded off from inexperienced employee to the next. We will exchange TV if it is damaged in shipping free of charge. Any time within this window, you will be allowed to exchange your glasses completely hassle free. Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. I ordered two pair of glasses. For some reason, they shipped my grandsons glasses to an old address we had years ago in Tennessee. . Visionworks ensures a 100 day grace period after your purchase, to decide if these glasses really are the perfect match for your face, style, and life. I understand delays may happen sometime, but there should be some type of compensation for this type of delay. Yes absolutely! The past three years I have made all of my vision purchases with Visionworks. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. If I could give a zero star I would. I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. Tip for consumers:Dont go to Vision Works! I have been sitting here and it's after 215 pm. I always have a hard time deciding which frames. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The Dr.Merlino very knowledgeable and very handsome and super professional and very friendly What can you do if the frame doesnt suit you? All You Need To Know About the Jet Return Policy. They're just kind and that's the kind of people I want to have deal with. Emailed customer service on 4/10/23, received email stating it was being escalated to upper management, still no response and still no contact prescription that I paid for. I wanted to contact someone to ask why and confirm the correct appointment time. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Customer Service | Visionworks That an email would be sent to keep track of order. As was verified by eye doctor, they then proceeded to lie to me about how long it would take for the insurance to be available to go to another provider, Management refused to give number of corporate office to follow through with reinstatement of benefits, quote its online Vision works .com look it up. 6 weeks later on a pair of sunglasses that are listed as in stock online is crazy. All the franchisees are limited by the corporate control/oversight. The glasses I received were not usable. We all intended to buy glasses. We value your privacy. Or the style didnt end up suiting you like you thought. My grandsons glasses were suppose to ship to the Douglasville, GA store close to our home because we had to do the exam in Fayetteville GA, because of insurance. So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. They like their customers. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. Anyone can write a Trustpilot review. I called the store with no help and also spoke with management for a full refund. I made an appointment 2 weeks prior. The fact that the Canton location didn't want to do anything at all. But. that I have received emails and texts everyday since the 10th saying they were looking forward to seeing me at this appointment. To go ahead and cancel the appointment I didn't have because I was done with Visionworks. Refund is issued based on the value of the merchandise returned. I finally found what I wanted and after $300.00+ bill with my insurance I left. Last updated 50 Visionworks coupon on April 30 2023 All (50) Coupons (44) Deals (6) Site Wide (4) First Order (1) New Customer (1) Recommend 65% OFF Up to 65% at Swimsuits For All Get Deal Expires:May 5, 2023 Buy one complete pair of glasses and discover a second pair free Get Code BOGO Expires:May 4, 2023 Success 80% Verified 1 day ago 40% OFF The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. When we checked prices over the phone at Costco Optical locations across the country in March 2023, we found that single-vision lenses start at $62 on average and frames start at around $58 on average. File a complaint. Stock up on accessories: It is now 10 weeks later and I still have not received my eyeglasses. Check out the table below to see what options you have: If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. I had three pairs that I wanted to exchange. I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. After two weeks I checked status and it had changed to pending/delayed. If you purchased the product online, go to the Visionworks website and follow these directions: We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. I never heard back from the store for weeks. That star should not be here. Your glasses must not be broken or damaged to qualify. I asked if I could upgrade the glasses and was denied. She just repeated herself that they tried to contact me. The item must be in new condition with no signs of wear or damage, and it must have the original tag attached. Was very snippet and rude on her delivery and was condescending. We have reached back out to Medhen but she states she is not back to the area for scheduling the recheck. ConsumerAffairs is not a government agency. Check out the following table for some of our useful guides: Visionworks states that the typical time frame for a refund is 30 days. Many customers complain about buying a defective product from Visionworks. Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. Initially I was told they would be done by Jan 9th. Safety gear: Visionworks Near Me | Visionworks Locations The duration of time it takes to receive a refund varies based on the type of refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_12',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The refund will be delivered in the same form as the original payment, with the exception of shipping and handling charges, which are not refundable. We will ship the replacement item at no cost to you. Why should I go anywhere but the store where I got tested and where I paid my bills and don't they have an obligation to towards me and it should be they who should be calling and following up with corporate office. The Dr. was able to help my severe dry eyes and he was so patient and helpful. This bad script could have damaged me , my eyes and my health tremendously. Influence-free. Has anyone returned their glasses? I requested the basic eye exam and glasses that would be covered by my insurance. 15 Return Policy Examples - Small Business Trends $45 Off Visionworks Coupons & Promo Codes - April 2023 - Goodshop Teleview appointment? Usually lenses have one year, frames one or two years, accessories one year warranty. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. She had an attitude the moment I walked in to the shop I gave her my name spelled it for her three times then she said your order is in process and asked her what that meant because I call last week and I was told the exact same thing it was in process so she stormed to the back came out with the contacts slammed them down on the counter and walked away! On November 29, 2022 I had an appointment at Visionworks in the Bronx I ordered one set of progressives (covered by Davis Insurance.) I have contacted the store and I always get the same story. I finally was walked out and told to sit at a desk and someone would be by to help this tool 30-45 minutes for another inexperienced woman to take another 30 mins to print out my prescriptions that was my old prescription. After trying several glasses, I selected one option, but when they arrived, it didnt feel like they were adjusted to my eye sight. I went to the Visionworks in Hadley MA. My 2 pairs of glasses are beyond the due date with no current information on where they are or when they'll be delivered. Tip for consumers:Avoid Visionworks by all means, they suck. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. They can be contacted through this number: 1-800-784-7427. If you are returning a product with the intention of purchasing a different product, the restocking fee will still apply. Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. There are many more tiresome chores you no longer have to leave your bed to complete: Our app comes with a large selection of productsfor one low monthly fee, you can use them all to complete dreadful admin tasks in a split second. So disappointed and disgusted. Never going here again, and I will inform others. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. What Is the Visionworks Return Policy? The Return Policy at Visionworks can assist you in returning your products. Then he said I was lying and memorizing the letters and I WOULD NEVER DO SOMETHING LIKE THAT! Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. Support . You have two choices when it comes to returning the item. The only thing you can do to initiate a return or exchange is to contact the company and request information about their return and exchange process. Buy contact lenses that correct for single vision, bifocal or astigmatism. Told me I had to give a rating if I could there would no rating your service was that bad! All Rights Reserved. What can you do if Visionworks rejects your return request? I tried calling them to get the status on my glasses and contacts but their automated system is so messed up I couldn't find anything out. But if you order progressive. Get kids glasses that are durable and designed to stand up to the activity of sports. Tip for consumers:Never go to vision works if you have an option. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store Save products you love, products you own and much more! What an inept lab and company. Rating: ZERO! They were to call me to fix an appointment which they never did. When I see that I had received another text from Visionworks saying my last appointment was last year and to make an appointment by clicking a link. Glasses & Contact Lenses San Antonio | Visionworks Alamo Ranch The regional manager even went as far as saying the problems i was having with the glasses was due to my age not that they were made wrong EYE DOCTORS ARE AWSOME PURCHASE GLASSES AT YOUR OWN RISK. After exam I order and paid for (Order # *******) a pair of prescription sunglasses model NK ESSNTL CHSR (010). One-year warranty on featured frame brands. May I use my FSA card at Visionworks? The Frame Finder lets shoppers try out different frames on their own face, through the Internet. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! I get to my car and sit there a minute or two to calm down and to try and make sense of the lunacy I had just experienced. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line.
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