tonies - Home | Facebook Its an investment but definitely worth it! Bought 1 grandaughter a box and the other loved it so much I bought another for her birthday. 4 months in, no updates or improvements to app or software. Zero customer service, dont waste your moneyUPDATE: We received this as a gift, Dear Caroline, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. It's a horrible cheap piece of hardware that's unfortunately got me tied due to the fact my daughter loves it and the idea of the product just seems perfect today. EQS-News: tonies SE / Key word(s): Preliminary Results/Annual Resultstonies SE: tonies exceeds revenue guidance for FY 2022 with a very strong US business and delivers on profitability outlook 02.02.2023 / 07:30 CET/CESTThe issuer is solely responsible for the content of this announcement.tonies exceeds revenue guidance for FY 2022 with a Shipping worldwide (All orders are shipped from the UK!). TONIES UK LIMITED overview - Find and update company tonies employs over 400 people and has been listed on the Frankfurt stock exchange through tonies SE since 2021. Code word: Turtle. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Hi Luke, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Tonies | WHSmith Its an investment but definitely worth it! You can wash the three Soft Cuddly Friends with audio play separately from other laundry at 30C in mild detergent. Such a wonderful story teller . Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! tonies | Buy New Tonies The Toniebox is designed for little listeners to use independently. What is your Return Policy? Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. Find out how we combat fake reviews. But maybe a short note on frequently asked questions will help you? Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschtiere-in-reihe-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-kuscheltiere-und-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschaffe-auf-tonie-box-emo.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-tiere-mit-roter-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box-loewe-esel-affe.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-ente-esel-und-tonie-box.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box.png, tonies Soft Cuddly Friends Hoppie Rabbit with EN audio play, tonies Soft Cuddly Friends Lita Lamb with EN audio play, tonies Soft Cuddly Friends Jimmy Teddy Bear with EN audio play. I would not recommend at all. tonies is the largest interactive audio platform for kids in the world. Combining a stylish audio player and collectable figurines, tonies makes listening to stories and songs intuitive, interactive and fun! Purchased for my granddaughter for Xmas via Amazon. WebRegistered office address Causeway House, 1 Dane Street, Bishops Stortford, Hertfordshire, United Kingdom, CM23 3BT Company status Active Company type Private limited The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If I could leave zero stars I would!! Very good customer service. Therefore, when selecting, please pay attention to the language version you need. Highly recommend , Hey Doriane!We're so grateful for your review, it's lovely to hear that the whole house love their Tonies! Recall of all tonies Blocks products. I emailed to report a non charging toniebox and got a standard set up reply response. We use dedicated people and clever technology to safeguard our platform. Registered Office Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. Date of experience: April 09, 2023. I emailed to report a non charging toniebox and got a standard set up reply response. Our son is very active & weve struggled to find something for quiet time other than the tv (which we try to avoid all together). Connectivity and the whole setup process is beyond poor. Our popular characters from the Steiff Soft Cuddly Friends collection become Tonies and tell their most beautiful stories to fall asleep to. I was told to sent two tonieboxes back that they could send us a new one. 2023 Trustpilot A/S. Need help with your Toniebox, myTonies account, or order? tonies uk holborn and covent garden london. tonies achieves revenue growth of 37% in FY 2022 with profitability hitting the tonies SE appoints Dr. Jan Middelhoff as CFO and expands its Management Board. Other Soft Cuddly Friends characters are available without audio play function. We are all ears for you. Koala Bear with Gitarre Design Protective film Suitable for the Toniebox. It stopped charging in March, reached out to Tonies and was told to contact their customer services team which I have done 3 times, different references each time and not one response. It goes against our guidelines to offer incentives for reviews. If your children love stories or music then I highly recommend! Purchased for my granddaughter for Xmas via Amazon. I love the fact I can record stories for them to listen to. I sent all of this as soon as I had the email address to send it to.After a short wait the customer service agent did they can not help me.They are the ones whom put the product on here yet refuse to support issues with products and services.I would be very weary buying from them again due to the false advertisement and poor customer service.Happy to go back to a cassette tape and Walkman xHave a blessed day all. References to confirm are 1728708, 1776131, 1787817. Legal notice for Germany, Austria, Switzerland Site owner and contact Boxine GmbH Grafenberger Allee This was not relevant to my complaint. I like the fact its screen free time and stories are so important for children. its the ideal entertainment and for years to come I'm sure, its very versatile to age groups. He also shows his qualities when it comes to settling the "banana dispute" and making new friends tonies is the innovative award-winning audio system for children aged from 3 to 10 years old. Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. It didn't work, reached out to Tonies and they sent us a new box. Amazing product, so much Choice and new Tonies being added.Highly recommend and can't wait to add more to our collection. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! If I could leave zero stars I would!! It's a real shame. All new subscribers will get 10% off our online shop in their welcome email. No response! We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. You need a tonies Soft Cuddly Friend with audio play and a Toniebox. I'd like to ensure we get your refund handled asap and we will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Discounts are sent as soon as new Offers are available (The frequency of those discounts may vary but will never be more than once a week.). Formerly Mum had already bought one so returned it as soon as it arrived on 4th March. The idea sounds amazing. Make sure you sign up for our referral program to get FREE Tonie to add to the routine! I was again so excited that this company along with amazon allowed me to do so.When the delivery came and I finally got a chance to open it without my daughter around I was disappointed to find the incorrect creative tonie inside.I reached out to amazon to see I if I could swap this product, they referred me back to the company for any replacements. We are so glad we have been able to help, and that bedtimes are a fun time with a Tonie.We'd love to help make those bedtimes go further with a new Tonie! References to confirm are 1728708, 1776131, 1787817. My son received one for his birthday but due to tags being lost we dont know who bought it him. DT. We also ensure all reviews are published without moderation. To start a return from the UK, follow these steps: Fill out the customer form from your package. Something weve never seen before. Its now Easter and this pathetic company hasnt been able to send a basic replacement part. Our son is mesmerised with his Tonie box & sits quietly near it listening away whilst drawing or reading etc. tonies Company Presentation Company Presentation November 2022 Download Investor Relations Contact Manuel Bsing +4915157846012 ir@tonies.com At So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you to get on with the boring adult stuff. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Sign up for updates, sneak peeks and a coupon for 10% off your first order. Tonies have made a emotional at times stressful bedtime routine much better. Hey there!Thank you so much for this review, it's lovely to hear how much they enjoy it. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Faulty product! Accessory. Sign up for our newsletter and be the first to hear about all the latest news and releases. tonies At tonies, Investor Relations stands for consistent, proactive and transparent communication with the capital markets community. Here you will be directed to the right contact person for partnerships and media requests. 7.99 inc. UK VAT. Lazy! You've rejected analytics cookies. Then simply place the Soft Cuddly Friend with audio play on the box. London. We bought a Tonies box for our daughter's birthday present. Be the first to know about new arrivals, exclusive launches and sale events. Easy to set up & operate. Tonies at WHSmith. If you would like to customise your choices, click 'Manage privacy settings'. Download Foursquare for your smart phone and start exploring the world around you! https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! My kiddo was so excited but she never even got to try it. I have no issues with routers, phones or computers but this device drives me mad every time. My kiddo was so excited but she never even got to try it. We are all ears for you. tonies We only deliver the DE version to Germany, Austria and Switzerland and the EN version only to the UK. Great product, the kids and us love itWish I had it when I was younger. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All rights reserved. Tonies Happy Listening. Here you will find the right contact person for It's as simple as placing a tonie on the Toniebox, and the audio begins to play. Here are 8 tips for writing great reviews. Unlock complimentary rewards and exclusive experiences at Arnotts and Brown Thomas. Say goodbye to bright screens, scratched CDs, and complicated controls. We're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. We recommend using the "easy care" washing programme and a washing bag. Cumulative Tonieboxes sold(since Q4 2016). We hope we can keep those imaginations flowing for a long time to come.Make sure you sign up for our referral program to get FREE Tonies so that those stories and characters never stop! Your browser's Javascript functionality is turned off. Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. We also offer Creative-Tonies, which allow you to record your own stories or content. Our support team is here for you! She can be wonderfully empathetic. And so she's also the one who breaks the ice in "A Slide for Everyone" when it comes to making new friends. Jimmy Bear is faithful, loyal and very affectionate towards his friends. Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. Very short sighted on the basis that the mostly costly thing to buy is all the stories. That was Christmas. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It didn't work either. WebTo start a return from Ireland, please contact our tonies Support Team via contact form. We also ensure all reviews are published without moderation. We have 1 for my big boy and baby girl and they love it. Use this service to order a signed certificate of incorporation, which can include key details about the company and a statement of good standing. Follow us on social media to stay up to date! Either print your return label at home or use the Royal Mail Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! When you put listening and playing together something magical happens. I contacted the company on several platform to see if could make the exchange. If you have any questions about the Toniebox, please contact the tonies customer service. Listen, Plenty of 1 star reviews and you send the same responses. One thing I wish was a bit different Is having to smack the side of the box to change the story/song as this seems quite a loud way, especially if unwinding of an evening etc. Verification can help ensure real people write reviews about real companies. tonies You will be able to download your returns label and search for a drop off location close to you. Although we can't get into a time machine and give you one when you were younger, we're glad we can turn back the years for you with fun nonetheless!Make sure you sign up for our referral program to get FREE Tonies to keep that fun-filled collection growing! Launched in 2016 in Germany, Austria, and Switzerland, tonies is now available in thirteen different countries on three continents and offers a portfolio of over 700 Tonies. No. The company are just incredible greedy and lazy by putting no effort into this product at all. Purchased for my daughter's birthday. We bought a Tonies box for our daughter's birthday present. My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! It's a horrible cheap piece of hardware that's unfortunately got me tied due to the fact my daughter loves it and the idea of the product just seems perfect today. WebFrequently asked questions. We use some essential cookies to make our services work. Such a cool concept but so sadly disappointing when it doesnt work & the company doesnt even try to fix it! The idea sounds amazing. tonies Support Shoddy excuse from them and says a lot about the company. tonies The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. Its relatively easy to set up and there is videos on YouTube to show you how. WebTONIES UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, Not acceptable but theyve missed that target anyway. Happy Parents. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Mum had already bought one so returned it as soon as it arrived on 4th March. Tonies Happy Kids. They first asked for proof of purchase which I supplied and a photo of the item in question. Hi Claire!Thank you so much for your review, it's lovely to hear from all our Tonie-fans - but we are extremely grateful to our tonies family that have been listening along with us as long as you! My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. The company are just incredible greedy and lazy by putting no effort into this product at all. WebAmazon.co.uk: Tonies Characters 1-48 of 223 results for "tonies characters" Results Amazon's Choice tonies Audio Character for Toniebox, The Magic Faraway Tree - The Enchanted Wood, Audio Book Story for Children for Use with Toniebox Music Player (Sold Separately) 662 1499 Promotion Available Get it tomorrow, 15 Apr FREE Delivery by It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. Opened the box to find it didnt work. All you need do is to link the Toniebox once to your WiFi. I was again so excited that this company along with amazon allowed me to do so.When the delivery came and I finally got a chance to open it without my daughter around I was disappointed to find the incorrect creative tonie inside.I reached out to amazon to see I if I could swap this product, they referred me back to the company for any replacements. How do I connect the Toniebox You've accepted analytics cookies. Unfortunately our box doesn't work, it doesn't connect to the internet, we have followed every possible step and both work in tech, so it's not user error! WebMeet Tonies, the new audio system for kids. We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. In our audio play stories, our three heroes, Lita, Hoppie and Jimmy, meet many other cuddly friends. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Ages: 3 Hello Maxine,Thank you very much for this lovely review, it's great to hear how much your little ones enjoying their Toniebox Make sure you sign up for our referral program to get FREE Tonies! People who are reading this can return theirs.. Spoke to customer services who wouldnt do anything because we cant find out where its been bought from. Opened the box to find it didnt work. My special needs child relies on her toniebox to drift off to sleep. With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. I bought this for my granddaughter, age 5, and she absolutely loves it. If you have any questions about the Steiff cuddly toys with audio play, please contact the Steiff customer service. Webtonies is the innovative award-winning audio system for children aged from 3 to 10 years old. https://tonies.com/en-gb/referral/Happy listening (and sleeping)!James - Team tonies. WebWith Tonies, children can ignite their imagination and immerse themselves in storytelling and audio adventures. Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. We are so glad we have been able to help, and that bedtimes are a fun time with a Tonie.We'd love to help make those bedtimes go further with a new Tonie! I like the fact its screen free time and stories are so important for children. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! We hope we can keep those imaginations flowing for a long time to come.Make sure you sign up for our referral program to get FREE Tonies so that those stories and characters never stop! Find out more about how we are changing the way children listen to audio. 7.99 inc. UK VAT. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! It stopped charging in March, reached out to Tonies and was told to contact their customer services team which I have done 3 times, different references each time and not one response. I would not recommend at all. Find out more about how we are changing the way children listen to audio. Hi Baturay, thank you for getting in touch. Dear Charlene, thank you for getting in touch. Amazon.co.uk: Tonies Stories WebGo to the Royal Mail portal. They also asked for proof that amazon referred me to them. Companies can ask for reviews via automatic invitations. Get it Saturday, Sep 10. My special needs child relies on her toniebox to drift off to sleep. Purchased for my daughter's birthday. Email us directly.. You don't email back! But maybe a short note on frequently asked questions will help you? BUYER BEWARE they are no longer a working company. Ordered a Tonie for a gift and the delivery tracking replied that it was sent back to the sender. I received no refund and no tonie. Still, after multiple attempt to reach out to support, they have not replied. They removed their phone number from their site and no longer are a working company. Great concept, kids enjoy them. No communication, nothing. With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. The audio play content is downloaded from the Cloud and from then on it can be played with the Soft Cuddly Friend at any time, even without WiFi. Our son is very active & weve struggled to find something for quiet time other than the tv (which we try to avoid all together). They first asked for proof of purchase which I supplied and a photo of the item in question.
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