For more information, see Supplemental Terms of Use for Microsoft Azure Previews. To migrate this user to TeamsOnly mode with PSTN functionality, you must enable the user for Direct Routing, and then move the user to the cloud. Microsoft has two types of telephone numbers available: subscriber (user) numbers, which can be assigned to users in your organization, and service numbers, available as toll and toll-free service numbers. What you need to think about when migrating your voice solution to Teams. If your organization is deploying Location-Based Routing (LBR) for Direct Routing or dynamic emergency calling, you must configure network settings for these features in Microsoft Teams. Direct routing for Azure Communication Services is in development. All users must be created in Active Directory on premises and synchronized to Microsoft 365 or Office 365 using the supported version of Azure AD Connector. Organizations often have a variety of connectivity needs depending on their geographic footprint and unique business requirements which can complicate the decision-making process. How to use Location-Based Routing (LBR) to restrict toll bypass for Microsoft Teams users based on their geographic location. For more information about Cloud Voicemail and its configuration, see the following articles: By default, all outbound calls use the assigned phone number as calling identity (caller ID). For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. For information about configuring caller ID or to change or block the caller ID, see Manage caller ID policies for users. PSTN connectivity options - Microsoft Teams | Microsoft Learn This gives customers the ability to leverage existing provider relationships and premises hardware, while delivering powerful Webex Calling features to their users. Voice Calling (PSTN) is available in your region. This topic describes how to enable users for Phone System with on-premises PSTN connectivity. (Unless deployed as an option to provide a connection to third-party PBX, analog devices, or other telephony equipment for users who are on Communication Services. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. It provides PSTN calling capabilities to your Communication Services application even if Voice Calling (PSTN) is not available in your country/region. If you will be reusing the numbers, submit a porting request to your carrier. Our customers can use any combination of Cisco Calling Plans, Cloud Connected PSTN, or Local Gateway-based PSTN across different sites. This is the continuation of the post Deploying Polycom phones for Cloud PBX with on-premise PSTN Connectivity. For information on how to configure Teams Phone Mobile, see Configure Teams Phone Mobile. ). This article describes Public Switched Telephone Network (PSTN) considerations when upgrading to Teams. It doesn't support third-party email systems. For dynamic emergency calling, additional configuration is required for routing emergency calls and possibly for partner connectivity. For more information about emergency calling concepts and terminology, and how to configure emergency calling and dynamic emergency calling, see the following articles: If you're deploying dynamic emergency calling or Location-Based Routing for Direct Routing, you must configure network settings for these features in Microsoft Teams. For information about deploying Phone System, see Enable users for Phone System with on-premises PSTN connectivity in Skype for Business Server. To make and receive PSTN calls, you need to add telephony capabilities to your Azure Communication Services resource. The cloud PBX service logic, features, and connectivity are built on geographically redundant and reliable data centers in the cloud so calls can always be routed and answered with flexible options. Pierre and MiquelonSt. A constant connection isn't maintained throughout the call duration. You do not need to retain your current PSTN carrier. The user's PSTN connectivity is on-premises, either using Skype for Business Server in hybrid mode or Cloud Connector Edition. LBR lets you restrict toll bypass in certain geographic locations where it is not allowed. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. If the user pool is on Lync Server 2013, that external pool traffic remains on Lync Server 2013 Edge Server. What Is PSTN and How Does It Actually Work? - Nextiva Blog There are some differences in functionality, however, that affect how you configure certain Phone System features. For Teams Phone Mobile, each user is automatically enabled for emergency calling. Read this section if you're implementing LBR for Direct Routing, or if you're implementing dynamic emergency calling with Calling Plan or Direct Routing. Zoom Phone Premise Peering provides organizations with flexibility and seamless options to migrate their voice workloads to the cloud. You don't need to retain your current PSTN carrier. Your preferred carrier is a participant in the Microsoft Operator Connect program. By deploying Phone System with on-premises PSTN connectivity, you can move your users to the cloud via Skype for Business Online at your own pace, while retaining their on-premises PSTN connectivity. For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. Some of the sections in this article pertain to all organizations. You must be a registered user to add a comment. If you move your users from on-premises to online prior to updating the firmware, users will be unable to connect using their phones. Direct routing is suited for organizations that: Download the Teams Phone PSTN guidance to understand which calling solutions may be right for you. You do not require deployment or maintenance of an on-premises deploymentbecause Voice Calling (PSTN) operates out of Azure Communication Services. Prepare select users for voice migration: Upgrade the user: These steps should be coordinated. - Cloud PBX with local on-premises PSTN connectivity. I would like to receive email communications about products and offerings from Cisco and its Affiliates. Deploying and maintaining a supported SBC. Evaluating Direct Routing for Microsoft Teams telephony You need to interoperate with third-party PBXs and/or equipment such as overhead pagers, analog devices, and so on. For more information, see Configuration considerations later in this article. For more information, see Phone System guidance for small and medium businesses to help you plan, set up, and manage your voice solution. Assign the Microsoft 365 or Office 365 licenses if necessary. Read this section if you need to understand what dial plans are and whether you need to specify dial plans for your organization. To determine adoption rate, how often should you run the "measure usage" activity in the first phase of the deployment? For Calling Plan, each user is automatically enabled for emergency calling. The Teams Phone setup guide (requires admin access) is available to guide you through every step of the deployment. See the current rate list for PSTN calls. For example, a customer can benefit from the simplicity of Cisco Calling Plans in sites across the United States and Europe, and leverage the geographic coverage offered by Cloud Connected PSTN or a local gateway in other offices around the globe. See the calling library to learn more about specific SDK languages and capabilities. For a complete list of Phone System features, see Here's what you get with Phone System. Pair your on-premises SBC with the Teams Direct Routing service. Phone System with your own PSTN carrier by using Operator Connect. As mentioned above, the Hybrid Voice Connectivity provides access to PSTN for users with a Skype for Business online account. For more information about Calling Plan, see the following articles: With Operator Connect, if your existing carrier participates in the Microsoft Operator Connect program, they can manage the service for bringing PSTN calling to Teams. In addition you must ensure the following: On-premises Enterprise Voice is configured and tested for on-premises users This includes PSTN connectivity components. You can configure dial plans for number translation at the trunk level to ensure interoperability with Session Border Controllers (SBCs). IP - Internet Protocol (IP) is the method of transmitting data to another server. OnlineVoiceRoute objects (based on-premises VoiceRoute). . Cloud PBX with on-premises PSTN Connectivity does not offer the same feature set as a fully on-premises Enterprise Voice solution. Cisco Calling Plans are available in the United States, Canada, Belgium, Denmark, Finland, France, Germany, Ireland, Lithuania, Luxembourg, Sweden, and the United Kingdom. With Cisco Calling Plans, customers can order, port, and provision PSTN numbers directly from Control Hub, eliminating the friction caused by multiple points of administration. Phone System with your own PSTN carrier by using Direct Routing to connect your on-premises environment to Teams. Once numbers are procured, administrators assign and manage numbers across different providers, in different countries around the world, directly though Control Hub. The basic steps are listed below. Auto attendants allow you to set up menu options to route calls based on caller input. For customers using voice channel in Dynamics 365 Customer Service Enterprise, Microsoft provides GA level of support for all the direct routing related scenarios. (Unless deployed as an option to provide connection to third-party PBX, analog devices, or other telephony equipment for users who are on Phone System with Calling Plan.). (For details see Manage phone numbers for your organization.). Webex Calling PSTN options for businesses any size, anywhere Flexible PSTN connectivity options provide maximum service flexibility for businesses looking to migrate to Zoom Phone. This option connects Phone System to your telephony network by using Direct Routing, as shown in the following diagram: If you answer yes to the following questions, then Phone System with Direct Routing is the right solution for you: You connect your own supported Session Border Controller (SBC) to Phone System without the need for additional on-premises software. You need to retain your current PSTN carrier. Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021. This preview version is provided without a service-level agreement, and we don't recommend it for production workloads. Upon upgrade, this user will continue to have a Microsoft Calling Plan. Enable PSTN calling for your organization with any of the following methods OR a combination of these approaches: Microsoft Teams Calling Plans Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier. See Cisco's Privacy Statement for more information. Configure Hybrid Voice Connectivity with Skype for Business online. Enabling users for Teams/Skype for Business is not supported if the user object is created directly in the Azure AD in a hybrid configuration. This solution is the simplest option that connects Phone System to the PSTN. BYOC via PREMISE PEERING For more information, see Considerations for Direct Routing. Configure your tenant for Direct Routing. Dynamic emergency calling (based on the location of the Teams client) is supported. You don't need to retain your current PSTN carrier. Using Phone System with Skype for Business is only supported when the user's account is assigned a Teams upgrade policy with an SfB mode. Above all, this system must be easy to manage, so business growth is not slowed by painful administration. Supportability statement for the hybrid environment with PSTN. With Operator Connect, if your existing operator participates in the Microsoft Operator Connect program, they can manage the service for bringing PSTN calling to Teams. Phone System with your own PSTN carrier with Operator Connect, Phone System with your own PSTN mobile carrier with Teams Phone Mobile, Phone System with your own PSTN carrier with Direct Routing, A combination solution that uses Phone System with Calling Plan, Phone System with Operator Connect, and/or Phone System with Direct Routing. You can use literally any telephony carrier with Communication Services. Call queues are waiting areas for callers. Before assigning TeamsOnly mode, incoming PSTN calls will land in the user's Skype for Business client. Allows operators to quickly qualify their connectivity for inclusion into programs like MS-Teams Operator Connect and Zoom Provider Exchange. You can configure and manage this option, or it can be configured and managed by your carrier or partner (ask if your carrier or partner provides this option). Explore 6 SIP trunk providers with these comparison points Direct routing: Option to provide access to PSTN for users with online Skype for Business account, Microsoft Teams license, using Microsoft Teams client. Select one answer. In most countries, Cloud Connected PSTN customers can select from multiple Cisco-certified Partners. Alternatively, you can acquire new numbers directly from Microsoft. Business VoIP phone systems use digital packet switching. To ensure the TeamsOnly user has PSTN functionality, you must coordinate the user's upgrade to Teams with the user's migration to Direct Routing. If you're setting the tenant-wide policy to one of the Skype for Business modes, be sure to grandfather any existing Islands users by explicitly assigning them Islands mode, as previously described. Media by pass is not supported for Cloud PBX with on premises PSTN connectivity. Upgrade the user and if needed assign LineUri. Skype for Business Server requirements for Cloud PBX with on-premises Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams. With this solution, Microsoft is your PSTN carrier. Most Phone System features are the same regardless of the PSTN connectivity option you choose. The user is required to have a registered emergency address associated with their assigned telephone number. Required for certain cloud pbx services and offers high . You want to use Microsoft-managed access to the PSTN. In a purely on-premise Skype for Business Server 2015 Enterprise Voice deployment, all the infrastructure and clients are on the enterprise's own network. More info about Internet Explorer and Microsoft Edge, Plan hybrid connectivity between Skype for Business Server and Skype for Business Online, Deploy hybrid connectivity between Skype for Business Server and Skype for Business Online, Plan Phone System with on-premises PSTN connectivity in Skype for Business Server, PSTN Calling plans for Skype for Business, Enable the users for Enterprise Voice on premises, Synchronize users to the cloud and assign licenses, Move on-premises users to Skype for Business Online, Enable users for Enterprise Voice online and Phone System Voicemail. The PSTN uses circuit switching (or switching) for connecting calls. You get numbers directly from Microsoft and can call phones around the world. This can help with the following scenarios: You have some of your Skype for Business users homed on-premises and others homed in Skype for Business Online. . Operator Connect might be the right solution for your organization if: For information on the benefits and requirements of Operator Connect, and for a list of carriers participating in this program, see Plan Operator Connect. Your carrier manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management. On the SBC, configure voice routing to enable incoming calls by sending calls to Direct Routing instead of to the on-premises Mediation Server. Mariana Isls.NamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorwayOmanPakistanPalauPalestinian Territory, OccupiedPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarReunionRomaniaRussian FederationRwandaSaint Kitts and NevisSaint LuciaSaint MartinSamoaSan MarinoSao Tome/PrincipeSaudi ArabiaSenegalSerbiaSerbia and MontenegroSeychellesSierra LeoneSingaporeSint MaartenSlovak RepublicSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSt. For information about managing phone numbers for Calling Plan, see Manage phone numbers for Calling Plans. Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. This solution provides your business with a smooth migration from on-premises deployments to the cloud at a pace that meets your business strategy. leverage your preferred wireless operator contracts and mobile numbers), Require connectivity in countries not covered by Teams Calling Plans, Operator Connect, or Teams Phone Mobile providers, Are subject to regulatory, compliance, or survivability requirements that dictate on-premises connectivity, Have an existing operator agreement they wish or need to maintain, Require connectivity in countries not covered by Microsoft Calling Plans, Operator Connect, or Teams Phone Mobile providers, Document your country/user/office locations, user counts, and their phone requirements, Understand whether there are existing service agreements or hardware that need to be maintained, Understand if there are regulatory or compliance requirements governing specific users or countries, Document each of the use cases within your organization and decide which PSTN connectivity solution would be best for each scenario. Combined with Phone System, PSTN connectivity options enable your users to make phone calls all over the world. If an existing TeamsOnly or Skype for Business Online user is assigned a Phone System license, EV-enabled is not set to true by default. More info about Internet Explorer and Microsoft Edge, Plan Phone System with on-premises PSTN connectivity in Skype for Business Server, Enterprise Voice/Hybrid Voice Connectivity/Direct Routing, No, user object MUST be created in on-premises AD first, No, Microsoft Teams client is not supported with on-premises Skype for Business, No, Direct Routing is not supported with Skype for Business client, Skype for Business Server or Lync Server 2013, An Microsoft 365 or Office 365 organization, Hybrid connectivity configured between the Skype for Business Server and Skype for Business Online or Microsoft Teams tenant, Users who are enabled to make and receive Public Switched Telephone Network (PSTN) calls to and from the client. If you want to enable Phone System with on-premises PSTN connectivity for a user who was created in Azure AD, you'll need to create a new account for that user in your on-premises AD, configure the account on-premises, and then synchronize the account using a supported version of the Azure AD Connector tool. A contract with a third-party carrier. Simplified management that comes with all-in-one solution is important. A Skype for Business hybrid environment with PSTN connectivity provides flexibility regarding where user services are provided and how user accounts are provisioned and managed. It may be that one solution fits all scenarios or you may need to find a combination of solutions for your organization. Cloud Connected PSTN. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. You want to use Microsoft-managed access to the PSTN. Cloud Connected PSTN gives customers the flexibility to choose from a growing selection of Cisco-certified providers that offer service in over 65 countries. For Calling Plans, most of call routing is handled by the Microsoft Calling Plan infrastructure. To learn more about Phone System, including licensing and plans, see PSTN Calling plans for Skype for Business. Teams Phone Mobile might be the right solution for your organization if: For information on the benefits and requirements of Teams Phone Mobile, and for links to carriers participating in this program, see Plan Teams Phone Mobile.
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