OKRs work well when planned quarterly, so be sure to set the cadence and stick to it. OKR Examples / OKR Templates for Professional Services. Accounts Payable Department: Objective: Reduce tax liability Objectives are defined as what you want to achieve; these outcomes should be expressed in a strong, motivating way. Learn more about Googles OKR success story! OKR Examples / OKR Templates for Professional Services - Fitbots Build a great place to work where employees show up, make a difference and win together. Maximize your resources and reduce overhead. Introduction to OKRs. Your key results need to be tangible in some way. Customer Service OKRs: What are Some Examples? - What Matters Here's Everything You Need to Know About OKRs | Lattice Especially in manager positions, it is particularly important to set the right OKRs and structure Key Results in a proper way. Download Your Hire and retain staff with earned wage access. Intuitive software to help pay employees accurately and on time. December 1, 2022. This should break down the actions you need to take to make it happen. Business Strategy // Retain and coach your workforce with career planning. We've already given 2 examples of OKRs that can be defined by the top management of a company. 7 Professional Development OKR and Goal Examples - Hypercontext The following OKR example illustrates a possible way to do this. 2023. Many goal setting methodologies help with the What but do not emphasize the How. To be able to execute as a company, it is necessary to discover the Why factor. Your mission statement is where you outline how your products or services will lead to accomplishing your vision. (updated July 27, 2021). Objective: Develop an onboarding workshop for board members. Goal-Setting OKR Example for an Entire Company, Example OKRs for Technology/Engineering/R&D, Example OKRs for Top Management/Leadership, Improve OKR Tracking with Real-Time Work Management in Smartsheet. OKRs (Objectives and Key Results) is methodology for goal setting where an objective outlines a desired outcome and is supported by 3-5 quantifiable and measurable key results to achieve that outcome. Eliminate large down payments and end-of-year surprises. Empower your people to go above and beyond with a flexible platform designed to match the needs of your team and adapt as those needs change. Sure it might take years to achieve the company vision, but at the end of the day, no one said it would be easy. The employee satisfaction score goes up from 6 to 8. Some experts are adamant that key results need to be quantifiable. Key result 1: Publish 15 blog posts to drive at least 2,000 new unique website visitors in Q2. Objective: Review the sales analytics process. OBJECTIVE: Create a community for our partners/resellers (MQLs). Theres never been a better time to join. See how you can align global teams, build and scale business-driven solutions, and enable IT to manage risk and maintain compliance on the platform for dynamic work. The key resultsindicate essential milestones that need to happen beforeyour objective or outcome can be achieved. Key result 4: interview 20 recently churned customers. Objective: Reach a monthly recurring revenue (MRR) of $75,000. Have a look at the following OKR example, Objective: Create more transparency across the organization (by the end of FY21 Q4) by achieving these key results. Strategic planning services and OKR consulting to help you build a plan for sustainable growth. 10 Best Finance and Accounting OKRs Examples - Datalligence Objective: Develop a stellar briefing and presentation package. Defining Great Key Results. Professional Services Get expert help to deliver end-to-end business solutions. Company vision statements can often be mistaken as something of a catchy tagline. Like OKRs, Parallax fosters better and clearer communication between leadership and teams because it offers a level of transparency thats otherwise difficult to achieve. Access eLearning, Instructor-led training, and certification. Paycors compliance solutions help ensure accurate filing and mitigate risk. Company-level OKR OKR example for professional service . Reduce risk, save time, and simplify compliance management. Increase Employee Net Promotor Score (eNPS) by 15%. Most organizations use a quarterly cadence, meaning every OKR runs for a three-month span. Leverage AI to automate sourcing and increase candidate diversity. The OKRs shown here for finance and accounting consider not just costs, but also process improvement. For leaders to begin setting company OKRs, its important to take a look back at where this whole process starts. If your KRs include words like maintain, strive, continue to, or participate, these are activities, not key results. It provides a framework for establishing human resource objectives, observing key results, and achieving goals within the HR function that impact the organizational goals. Objective: Provide exceptional customer support. Additional Resources. Your next job is to make it a success. Company OKR Example #1: Finish raising capital for growth needs. The Power of OKRs for Professional Services Companies Reduce the average handling time for an infrastructure service ticket per user from 24 hrs to 12 hrs this quarter. OBJECTIVE: Launch the new monthly newsletter successfully. Objectives are supported by key results which benchmarks and monitors how we achieve the objective. OKR Examples / OKR Templates for Professional Services - Fitbots You can use OKRs to align the efforts of the entire organization. Raise our brand awareness and brand credibility. OBJECTIVE: Generate new bookings pipeline, OBJECTIVE: Recruit World-Class A-Players for Our Sales Team, OBJECTIVE: Develop Our Reps into the Best Sales Team in the Industry, OBJECTIVE: Grow Our Sales in the Central region, OBJECTIVE: Improve Sales in South America, OBJECTIVE: Implement SDR social selling process, OBJECTIVE: Grow Our Upsell and Cross-sell, OBJECTIVE: Enable Our Sales to Be More Successful, OBJECTIVE: Improve our Sales Analytics Process, OBJECTIVE: Grow Sales Through our Channel Partner, OBJECTIVE: Create an Exceptional Corporate Culture / Delight Our Employees, OBJECTIVE: Improve Our Employee Retention, OBJECTIVE: Improve Our Employee Engagement and Satisfaction Score, OBJECTIVE: Make All of Our Managers More Effective and Successful, OBJECTIVE: Complete Our Employee Reviews Efficiently and on Time, OBJECTIVE: Transition to Ongoing Performance Management, OBJECTIVE: Launch the New Product Architecture, OBJECTIVE: Build a World-Class Engineering Team, OBJECTIVE: Drive Quality for Features in Our New Release, OBJECTIVE: Improve the Email Delivery Architecture, OBJECTIVE: Launch a high-quality Product Beta, OBJECTIVE: Launch the New Product Successfully, OBJECTIVE: Be Proactive with Customer Success, OBJECTIVE: Deliver a World-Class Customer Support Experience, OBJECTIVE: Ensure Customer Support is a High-Performance Team, OBJECTIVE: Implement a Scalable Customer Support Process, OBJECTIVE: Track All Critical Support Metrics, OBJECTIVE: Improve our Annual Budgeting Process, OBJECTIVE: Improve our Financial Reporting Process, OBJECTIVE: Improve our IT and Infrastructure, Win 1,000 deals worth $10M in bookings by 12/31/17, Generate 50,000 marketing qualified leads, Reduce churn to <5% annually through customer success, Roll out a continuous two-way feedback loop via weekly surveys, Maintain an average employee satisfaction score of 8 or higher, Create & launch new mentorship program by the end of Q3, Develop 15 customer case studies by 4/30/17, Secure an award at an industry conference, Hit company global sales target of $100 Million in Sales, Achieve 100% year-to-year sales growth in the EMEA geography, Increase the company average deal size by 30% (with upsells), Reduce churn to less than 5% annually (via Customer Success), Interview 20 customers per month and get feedback, Launch an ongoing 2-way closed-loop feedback process, Achieve a weekly Employee Satisfaction / Pulse Score of 8+, Celebrate small wins and any type of progress every single week, CEO and SVPs to launch a monthly all-hands Town Hall and open Q&A meeting, Win a Best Product of the Year award at the industry conference, Generate Net-New Unique leads via Account-Based Marketing, Improve our new marketing automation process, Reduce the Customer Acquisition Costs by 20% in Q3, Build a new top-down and bottom-up Excel model to analyze the ROI, Document and implement the new ABM process, Do 2 weekly alignment meetings with the SDR team, Do 1 weekly alignment meeting with SDR team managers, Generate 20% of closed-won sales via ABM efforts in Q4, Improve conversions on Landing Pages by 10% in Q2, Get 10 new inbound links from relevant websites, Improve our internal on-page optimization, Finalize and launch 1 newsletter per month, Have 30 media calls/meetings by end of Q1, Have 15 calls/meetings with key industry influencers, Secure 2 speaking spots at the Annual Industry conference, Do 2 analyst calls - provide the new product launch update, Create a Customer Community Strategy based on best practices, Publish 60 articles during the quarter and get 6,000+ page visits, Get 30% of our customers to participate in the community, Reach out to 12 industry experts and thought leaders in Q1, Interview them and publish the interview articles on our community site, Research and publish the Industry Report & Infographics for the community, Finish all the new product website updates, Work with PR to provide technical product specs, Give an exclusive pre-launch update to customers and partners, Finalize product datasheets, feature briefs and sales enablement info, Publish 5 new partner-focused whitepapers by Q1, Launch 7 webinars to educate our partners, Do a 5-city Lunch & Learn event for partners, Keep pipeline above 5x of quota to ensure a 20% Win Rate, Hire 5 new Sales Managers by the end of January, Maintain a 4:1 onsite "Interview Offer" ratio, Ensure we do regular sales coaching every week, Bring in the new sales training company to improve our training, Do regular monthly anonymous surveys of SDRs and AEs and get their feedback, Develop relationships with 50 new targets or named accounts, Onboard 10 new resellers that focus on the Central region, Offer extra kicker to AEs to achieve 120% focusing on the Central region, Implement a new sales training program for our South American team, Receive 5-star reviews from our customers who will serve as references, Bring in $50,000 in bookings by end of Q3, Increase upsell and cross-sell revenue by 40%, Have regular weekly alignment meetings with Customer Success, Ensure we update our new sales technology stack, Implement the new process for measuring Outbound vs. Inbound, Revise all the email sequences and upload it into the new sales messaging tool, Update the CRM based on the new sales pipeline review process, Help the VP of Sales with the new data to finalize the new compensation plan, Implement a sales analytics and Business Intelligence platform, Set up sales cycle and average deal size triggers to email our VP of Sales, Review Sales Activity metrics and send a weekly summary to the team, Review Sales Pipeline metrics and send a weekly summary to the team, Review retrospective Sales Results metrics and send a weekly summary to the team, Recruit 30 new channel partners in Eastern, Central and Western geographies, Finalize the new 20% channel sales promotion for Q3, Implement the new channel partner website section, Improve the channel partner onboarding process and documents, Create clarity of all departments and teams via clear OKR goals, Celebrate "small wins" and any type of progress every single week, CEO and SVPs to launch a monthly Town Hall with Open Q&A, Improve our 2-way closed-loop feedback and ongoing performance management process, Improve our employee engagement score and employee satisfaction to 8 or above, Survey employees monthly on how to make our company an even better place to work, Assess if we are paying salaries and benefits at market rates, Offer our employees a $500 reward for referrals of A-Players whom we hire, Hire 25 new employees this quarter for the 5 requesting departments, Survey interviewees after each interview process and get feedback, Ensure every manager company-wide is doing an ongoing, 2-way feedback loop, Survey employees using a Pulse (Employee Satisfaction Index) weekly, Ensure we are setting clarity of work with goals to boost engagement, Provide consistent training to managers on how to manage effectively, Ensure every manager is doing regular 1-on-1 meetings with 2-way feedback, Do monthly anonymous employee surveys to get feedback on managerial effectiveness, Survey our employees on how they like our new ongoing performance process, Collect all performance review notes from our 30 front-line managers, Announce the transition from the outdated annual performance review process, Implement the ongoing 2-way closed-loop feedback with lite check-ins, Announce new annual reviews to serve as a summary for the ongoing process, Have engineering team contribute X story points, Upgrade our database and complete data migration, Offer a $500 reward for referrals to A-Players, Hire 5 referred engineers with exceptional references by end of Q2, Maintain a 4:1 onsite "Interview Hire" ratio, Implement the new QA automation tool and process, Ensure no more than 1 critical bug reported in Q3, Ship the new architecture docs to all internal teams, Conduct 30 customer development interviews, Review 10 usage videos via UserTesting.com and summarize it internally, Do 2 training sessions on the new product for Marketing and Sales teams, Help Product Marketing by reviewing their technical spec documents, Interview 50 prospective customers and get their initial feedback, Get usability score above 8/10 on UX mockups from 20 prospective customers, Specify 5 elements in UX mockups to increase product's usage engagement, Get internal feedback score of 10/10 from the sales team, Be proactive in assessing our drops in account usage or at-risk usage, Apply Best Practices to ensure we have NPS score of 8 and above, Implement a Customer Success platform to track customer health, Reach out to customers who appear to be at-risk, Achieve a CSAT of 90%+ for all Tier-1 tickets, Resolve 95% of Tier-2 support tickets in under 24 hours, Each support rep to maintain a personal CSAT of 95% or more, Maintain a weekly Support group ESI/Pulse score of 8 or greater, Finalize resource allocation with the VP of Support, Promote 2 customer support reps to managers, Implement our new customer support platform, Updated 30 "How-To" articles on the Knowledge Base, Track and report on Number of New Tickets to Resolved Tickets, Track and report on Average Resolution Time, Track and report on Top 10 Customers by Active Tickets, Have a meeting with every VP about the new process, Review everyone's budget proposals before mid-Q3, Implement the cloud-based version of QuickBooks, Ensure we close our financials within 2 weeks of a quarter, Implement the new cloud backup system and process, Improve internal IT satisfaction and response time. In order to scale up their sales, marketing, and customer success teams, Company X needs to raise some additional capital. The number of employees that have used their budget for their individual personal development has increased from 50% to 70%. The target group considers our content interesting (1) and of high quality (2) which makes them want to know more (3) and attracts other thought leaders (4). Objective: Gain real-time insight into business IT operations. The numbers of employees that have followed at least one of the offered training programs goes up by 15%. Writing OKRs is an iterative process, involving plenty of brainstorming, false starts, and revelatory moments. While most organizations devote time and resources to create OKRs, leaders should also focus on internal processes such as check-ins, 1-on-1s, and feedback loops in between to receive real-time updates as well as to provide proactive support. Objective: Update marketing process to reflect the revamped product offering. Expand the reach and expertise of the sales team to increase the conversion rate of qualified leads. Here are common examples of OKRs in Finance. Were growing and want to hear from you. 10 Great Examples of IT OKRs | IT OKRs | Profit.co Objective: Reach quarterly revenue of $1 million. Key results (KRs) are specific, measurable, and time-bound. Get insights into your workforce to make critical business decisions. Its a qualitative and quantitate measure. HR solutions purpose-built to help CFOs mitigate risk and control costs. Objective: Revitalize the sales lead process. Creating OKRs that arent aligned with your organizations strategic direction. Deliver project consistency and visibility at scale. Free OKR Examples & Samples | Smartsheet Reduce labor spend, manage overtime, and maximize productivity across your workforce. Paycor: To help leaders develop winning teams. Collaborate on 1 project with someone from another department. Writing OKRs isnt easy. The objective is challenging, but thats how it should be. Review, reimburse, and report on employee expenses in one location. Improve and increase partnerships with other leading experts in our industry. Objective: Raise the efficiency of the release build process. Harriet Chan says, "When working with OKRs, the ability to measure value is critical. Therefore, its critically important to make sure youre setting CEO-level goals effectively. 45 OKR Examples, Write Effective Objectives and Key Results - Paycor Objective: Complete employee reviews efficiently and on time. Paycor delivers deep product functionality, standard integrations, and certified expertise in sales and service to meet the needs of the industries and organizations we serve. Our product website is now search engine optimized so that potential customers can easily find and explore our product portfolio, Inbound Marketing goal: They fall short, however, when companies attempt . Matthew Zehner, Founder & CEO of The Stable, a full-service digital agency specializing in eCommerce (and a Parallax customer), recently implemented OKRs. 60+ OKR Examples - How To Write Effective OKRs 2023 | ClickUp Set and follow a quarterly OKR planning schedule. To help businesses, Paycor is offering 45 examples of great OKRs, covering a wide range of job functions and department-levels. One of the benefits of using OKRs is the alignment of individual objectives to high-level company objectives, to drive focus and understanding of why an objective is important to the organization as a whole. Because aligning and cascading OKRs can be very confusing, we recommend OKRs are thought of as company-wide efforts where different functional teams champion the objectives and own the key results. Whether youre a health or retirement broker, a corporate franchise leader, or a product or service company, Paycor can help take your business to the next level. This is one of their OKRs: The nature of this OKR alignment inspires companies that have flexible cultures which promote agile changes and growth. It involves assistance in planning, training, troubleshooting, upgrading, and any other way to assist the use of the product. Well help reduce costs & mitigate risks. Our Sales Staff is seen as close and trustworthy (1). Simply put, objectives are outcomes that reflect current company, department or personal priorities. Objective: Optimize the annual budgeting process. By adopting a rigorous OKR strategy, organizations can bolster their strategic focus and achieve sustainable growth. This is the downfall of most services companies when trying to implement OKRs. Lets talk through the two most common OKR alignment models. You have to measure the impacts your goals have on the organization. Objective: Deliver a design for the drawing wizard. See our vetted tech & services alliances. It is important that the definition process of OKRs is carried out thoroughly since half-heartedness in this step will pay off later by making the realization of potential OKR benefits impossible. Ultimate list of OKR examples for sales, marketing, education and training, product management, design, and more. Automate routine tasks, mitigate compliance risks, and drive efficiencies across your organization. Unlock better operations and drive business performance with Parallax. III Scope of Services and Payment Schedule. The following OKR example for managers focuses on personal development of employees in order to keep them satisfied and engaged. Furthermore, we believe strongly that the achievement of an objective must provide clear value for the organization. Its easy to see why this happens. Our development process is now faster (1), more efficient (2), and our work of a higher quality (3), in order to have a more reliable product. Implement new bonus structure for top five performers each quarter. Transform open enrollment and simplify the complexity of benefits admin. Key Results are how you will achieve an objective. OBJECTIVE: Launch the new product successfully. Disney:To make people happy. CocoFinder is another example of a service business that uses OKRs across the entire organization. Objective: Build relationships with leading market research organizations. See a few of the OKR examples below or download our editable template for the complete list. The following OKR for a law office describes goals to help promote and build the business. Define the success criteria for implementing OKRs step by step. Using a tool like Workfront Goalscan help you write OKRs, align them throughout the organization, and track progress. They think the framework sounds good in theory, but when it comes down to actually tracking the data needed to evaluate whether theyve met their key results, they dont know where to start. Objective: Solidify our finances to set the stage for taking our product to the next level. Companies look to OKRs at different stages of their lifecycle. Companies at earlier stages of their growth lifecycle on the other hand may fall anywhere in the development stages from definingperformance management metrics to building success strategies. As you can see, vision statements are aspirational. An unexpected benefit for his agency was that the process of brainstorming OKRs across teams got employees out of their day-to-day work and thinking about where The Stable wants to go and how they fit into that. OKRs sit really nicely on top of a resource planning platform like Parallax . How Workpath supports cost saving goals: 6 Steps to take in the Platform Insights to Navigate Crisis Bracing for Future Challenges Read more here.