He's got an ailing father. I know I hadn't been in the industry for long and you didn't work for Alan Brown long. Rentokil Initial plc 0207 592 2700 Kate Holgate / Tom Williams Brunswick Group 020 7404 5959 Notes for Editors 1. Those days are over., The other thing I should tell you is to forget the specialists. You were like, I don't know if I want to get into this whole vector municipal thing. If I remember, the guys from across the Atlantic thought, Maybe this is the time to do this., John Myers: It was that and one of our top guys, a guy named Dave Fisher. They bought more Ford vehicles than any other entity on the planet. That's a fact. Theres a tremendous amount of learnings associated with that as you might imagine. An accountant can add down and across. If I had a magic wand, $30 million, or something, and I could spend it and go, Let's get all these brands supported under a master brand that would help me to grow the business faster, I would do it in a minute., In today's digital world, it's hard to support multiple brands through Google and the like. I have been trained in and people understand why we're doing this, not because I'm the boss and I told you to do the thing and all the other elements associated with being successful in the space. Patrick Baldwin: I've heard that the Rentokil M&A team has come to take a liking to the Mex. What are your thoughts on brand equity? Paul Giannamore: When I think through it, between MCS, VDA, and all the other deals I've ever done, I spent hundreds and millions of dollars of transactions with Rentokil over the years. I always like to look at cause and effect in the impact on the bottom line. Someone else now has a different method for doing it. Let's see if a Connecticut kid can live in New Orleans and sell to Southerners. I was kicked out of my first customer on day two on the job. You were hearing some things for the first time., Patrick Baldwin: I learned a lot and I had a great time. As clunky as this might have been, the people that took a large amount of money from the sale of their business don't have to work for me if they could find another place to work. The last time you and I saw each other was pre-COVID. Paul Giannamore: You talking makes me think about something. We're all using Termidor or whatever. I'm not saying he was chummy. When I got a promotion, I interviewed with my boss and he was a great guy and developer of talent. I worry about driving safety because car accidents kill. There's the stuff that is important to what we work on. I'm going to win the job because Im the best in that role. The feedback we were getting was they wanted to move faster. When you do that, great things happen. How does John talk about their relationship between flagship Rentokil NA and HQ in London? John Myers is a Managing Director, North America of Rentokil Initial PLC. I didn't know if you're focusing on your clients improving customer retention or when you're taking them through the process of customer retention is a big deal. John Myers: Right around eight years. As soon as you've answered the why, then the KPIs become evident about what you should track. As you might imagine, if you want an account, Anheuser-Busch was the account to have. Its in case there's some altercation. For me, it's always been less about career planning and more about opportunistic action-taking. questo messaggio, invia un'email all'indirizzo You do 7 or 8 acquisitions and you plop them right into Modern, change their name and grow it that way. You worked in Atlanta and now you're down in San Antonio running a plant. Patrick Baldwin: Paul, have a great week. In other areas of Europe, you get the middle finger. That's an entirely separate episode on customer retention measurements. Rentokil Initial plc: New Leadership Team Brits, you guys come over and learn the right way to do things., John Myers: By personality, Andy realizes he can't dictate tactical execution of the strategy. John Myers: Its not left field at all. Patrick, we are going to have to parachute into this interview. John Myers Net Worth (2023) | wallmine Even now, if I go to the photocopying machine and it's out of toner, I'm opening the cabinet. Anticimex has realized it. We got that right. Does it make sense for Rentokil to rebrand Western in California whose business has been around since 1913 to Ehrlich? She said, How much are you getting paid? I said, I'm not exactly sure either. We were getting feedback from the Allgood leadership team that the uncertainty of their future role was becoming debilitating, which is pretty unusual. He also holds an MBA from Mercer University in Atlanta. Paul Giannamore: In a deal structure situation, Patrick, when you sell a business, these sellers are indemnifying the buyer in case something pops up out of the woodwork. You're explaining to the potential seller, Why choose Rentokil? What are those differentiated capabilities? I kid you not. You say, That was way too complicated. Ive been thinking these were the steps to a career path to do X. This is his second major share sale in 12 months. John Myers: There are a couple of things that come to mind right away. If you have an $8 billion marketplace, maybe it's closer to $9 billion now depending on whose data you use and you're the third largest pest control company in North America and you have a 10% market share, is that a good place to be?, Patrick Baldwin: It's great. In the south, there's the polite no. Patrick Baldwin: At M&A, you go into sales mode for lack of a better term. I don't mean robotic because we're all allowed to blow up once in a while and then apologize later. There's a metric that we use called Time-on-Job and we know out of an eight-hour day how much was billable hours versus non-billable hours. The best word that comes out of that is you developing humility.. The job and the title thing works out every time if you pick the right boss to go work for with the right company. Its incredibly hard to do and incredibly successful when you figure out how to do it. First of all, it's better for the customer if I'm in a zip code. One of the main issues I've had with ServiceMaster is that if I do a deal today, I don't know if I have a disagreement if those people are going to be around. If you could zip code yourself, these guys only work these zip codes and never leave it, that's good., The second thing is our specialists make more money if they do more revenue in the same amount of time. Didn't I tell you many years ago that Texas hasn't been an extremely consolidating market? Its no biggie. Its so much about him. They have a bias towards action. Advertisements. Selling shouldn't be considered a negative. That was never the goal.. John Myers: Long time ago, we started talking about this concept of success versus excellence. Going back to safety, is there something you could give to our readers as they're running their businesses on a much smaller budget. No, not so much. How many employees are now under you? One last thing on route density. Paul Giannamore: Let me ask you, John. Youve seen me go into sell mode about why our value proposition is better than the other options they have. John Myers in Wyomissing PA - President for Rentokil North America, Inc. Lets keep this short and sweet. I joked in the interview that the last time I saw him he and I were talking about the fact that I was surprised that he's still around because it's not uncommon for chief executives to head off to other businesses.. If you're doing a job and you feel you're not doing it well, it's not satisfying and engaging. I was told never to come back. Si vous continuez voir ce "While I understood sales and marketing, I didn't understand finance, so it filled a hole in my experience," he says. Ill give them credit. They don't put me with bad guys. John Myers: Every time I back into the spot my wife goes, Really? I know getting out of left field here but I wanted to ask you. Paul Giannamore: When you're a pest control operator, and you listen to something like The Boardroom Buzz, for example, everyone wants to hear, what's the best way to advertise, market, hire people. I'm sure you're shooting for that number 2 to number 1 spot? John Myers: They said, We want you to go to San Antonio and be the plant manager, not the number two be the number one. I said, Im not sure I want to do that. I learned another important lesson. The symbolism of we want you to act in safe ways, then pervades throughout the whole organization that they care about me. Paul Giannamore: First off, sellers have a different degree of consideration when they're selling their business. John Myers 57% approve of John Myers's performance Company size more than 10,000 Industry Personal Consumer Services Link Rentokil North America website Rentokil North America is comprised of over 10,000 expertly trained colleagues operating 40+ brands across the United States and Canada. A motorcyclist died in a fatality a week before the closing. That's a good takeaway for me. Let's shut this piece of equipment down and change out the tool or whatever that thing is., What $1 million, $2 million, $5 million companies have to do out there is they have to provide these training mechanisms to allow people to do the right thing when no one's around. That means 99% are doing it perfectly. My head of sales and marketing lives in Memphis. I'm thinking in terms of competition. When you're in a leadership role, you're always trying to read the room, understand whether the strategy matches up with what you think it does. Sellers always have questions about it. John Myers: I don't. Anytime. Going back to my factory, I could walk out on the production floor and I would say, Bob, why is that guard not on that machine? As you get bigger and bigger, you get some knucklehead moves so then you've got to, first of all, tighten how you hire, train, and develop those people. How do you do it? That's a safety violation. Maybe I shouldn't., Paul Giannamore: One of their most important jobs for these CEOs is to get out in the field and talk to customers. Some other day.. With Rentokil North America, its using Ehrlich as a residential brand. These are businesses that have been around for a long time and have a lot of brand equity in the market and are of a size. You and I talked about this over dinner where I said, I can't believe you've been around as long as you have, John. That means something. What qualitative and quantitative data do you like to have in your hands to understand how you're running your business? Paul Giannamore: Are you talking about longevity or coming from Cintas?, Patrick Baldwin: Both. Their training program was different from ours. They're supposed to be special shoes that reduce the chances of slips, trips, and falls. If you start thinking of that type of math, then you understand that if you want to implement things consistently with 9,000 employees, you can't be winging it. The most profitable organic growth you can have is when you've already paid the commission, the specialists already know where it is, and the equipment's already installed. Similar to Episode 17, Paul engages with John as if he was a $5 million pest control business CEO. One of the theories that I had is, and I know, this is common sense to a lot of folks, but I wanted to understand why older customers are more profitable than newer customers. We're not going to say, We tried it. They've got a lot of questions., Older customers that you've been servicing for years its like, Patricks guys are coming out. if they can't do a pull-through their backing in. I'm getting an offer letter. IN BRIEF: Rentokil Initial North America Director | Morningstar How do I know that other than from the customer's perspective of quality and productivity and the like?, I had a great boss who was willing to teach me. I've always thought the potential likelihood of something catastrophic happening is on the road and not necessarily Mrs. Jones backyard. I will give him credit for the fact that I was a young kid in the UK. pour nous faire part du problme. If you watch FedEx and UPS. How do you get yourself in the mindset to be successful every day?, John Myers: First of all, I work for a boss that is bright. At the time, from an operational perspective, it was largely viewed as almost a reverse merger. Rentokil does a great job from a DD perspective to mitigate those types of things and they do raise them. Education: B.S. Would you disagree with that? This is a business I can buy. Fast and chaotically means not profitably. I came home and said, I want to work for these guys. These folks get stuff done. They tell you everything, all the warts and all the things that make them happy. That's the annual gross salary of 49,200. Youve got a business like Modern doing about $20 million in revenue. Salary information comes from 98 data points collected . When Alan Brown was around, I reached out to Rentokil in the UK. The other thing is you look at low route density markets and put a sales rep in there and spend some marketing to build up the territories. This was supposed to be succumbing to understanding manufacturing and sales so I could be a general manager. In this COVID world, I'm thinking about PPE a lot. If you grew up in New England, you're used to the straightforward, in-your-face no., Paul Giannamore: Get the hell out of here, John., John Myers: I didn't get that straightforward, in-your-face no. I don't know if you take ten pest control companies out there, maybe one of them would be able to tell you how many miles are technicians have driven? That's kind of a Rockstar., Paul Giannamore: He's been around for a while. It was almost like what Nucor is to the steel industry. I was writing the brochure. That's incredible and I can see why safety is such a number one concern. Does each of the individual businesses retain their own culture?, What we heard from Brandon is that they did a good job and allowed his business to retain its own unique culture, but layered on Rentokil North America type, policies procedures. You want to be better, Im sure., John Myers: First of all, I didn't take it as a shot at all because it's an amazingly good place to be. I could think of one actual pest control claim in my time in the industry. Ep 30 - John Myers, CEO of $1.5 Billion Rentokil North America For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Before engaging a new customer though, John stresses the importance of customer retention. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services consisting of damp proofing, property conservation, and woodworm and wood rot treatment; and provides a range of specialist cleaning services, such as deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as graffiti removal, specialist deep cleaning, and disinfection services, including the professional and discreet disinfection of areas that have been exposed to bio-hazardous situations, such as crime and trauma scenes, prison cells, void properties, emergency vehicles, and healthcare establishments. Does it matter to a seller out there? Im around Thursday and Friday., The new customer, though, calls up, You were out here a month ago. Now you're surrounded by all sorts of subject matter. Previously John held various senior management roles at Cintas Corporation. Rentokil North America Expands Operations in Canada and Washington, D.C. What's your thought? That could be a real challenge. This might be the first time they had a pest control service. I was taking that as a baby. Patrick Baldwin: With Rentokil, I don't know if you can speak to this, but you talked about how they spend their time. Every one of our jobs internally is posted for people to apply., We only have two requirements. Everyone reading now in Texas, call Paul. The mindset is the same, its the cultural nuances around the edge and how certain things happen, like if you're in one country and you're used to doing it one way. Vic Hammel knew more about this business than anywhere close that I knew but he also has strong opinions. I come out of private equity. Don't worry. Inside, he said, Day one, we started with my boot up your butt. One of the things that we did is we tracked every single customer that came into that business and tracked their duration. If an owner is considering selling in the next year or two, maybe they shouldn't be out in the field, maybe they don't need to get back into the business. Of all people, how did Patricks college friend Ryan Bishop get swept into the cleaning business? Was it him going out and trying to talk to customers to understand what the organization is doing right or wrong?, A lot of owners started in the field. The benefit of getting diversity is the diversity of thought. I got to understand what they think about our organization, what they think about our competitors, what they think about our people. What was that like? It didn't do a whole lot one time so it was a pretty homogenous customer base, which was good for testing. Talk about Rick Bilderback, maybe ten people at the firm know that guy. Western was largely a residential business out in California. Previously John held various senior management roles at Cintas Corporation. That was a leg up. Paul Giannamore: John Myers is a great guy. You mentioned Jack Welch earlier. There can be a variety of things that go wrong. You calculate all that, but it's getting down in the minutiae is a pain in the rump to collect but I'd like it, Patrick, it's a good idea to explore revenue per mile. John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion Pest Control Business: With Patrick Baldwin, Paul Giannamore. Speaking of Ransom. Back to Allgood, there was a lot of smoke that blew around some years ago when you did that deal, Rentokil axed a lot of folks. I wasn't involved in that transaction. He's an outside adviser., John Myers: Those that own companies and sell them do care about what happens to their company. Years ago, I had a client who was sophisticated with the use of technology and had a business with around 10,000 customers. John Myers: I'm going to talk for ourselves. There was a little place in my resume. We all know about that. I always tell people that the fact that they're not a culture fit is not a criticism of you or them. If you want to be part of an organization where we're creating jobs, this is a great place. You're going to the best spot and ride with the best specialist. Do you ever play more of the undercover boss and show up? When we get several folks that come over for 2 to 3-year assignments, it's amazing the quality of decision-making we have. I'll preface it by saying Chuck Tindall still works for us. If you're on the north side of Atlanta, you have to get down to the southeast side of Atlanta. I got the polite no, the Southern no. Would you agree with me that the big three are essentially behind a lot of the smaller players in mosquito control services, at least on the residential side in North America? John Myers: We want our technicians/specialists to back into the parking spot. ein Mensch und keine Maschine sind. It was largely a residential kind of general pest business. Those leaps mean instead of twenty people servicing accounts, you now have 80.. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de I came back from the UK as an ex-pat. In addition, it engages in the supply and laundering of workwear, uniforms, cleanroom uniforms, and protective equipment. It's 3 or 4 of us making you a commodity mostly selling to the largest bottlers in the world, a commodity with strong buying power.