I take the time to listen and reflect back to ensure that I am providing the best care possible. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. If you can add in a little bit more about your education, that would round out your answer nicely. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. I've cleaned up your answer slightly to more successfully deliver your message. One of the toughest parts of communication can be delivering bad news to people with whom you work. We did that twice a week, and it completely solved our scheduling problem. I tried to get to the root cause of the issues, and from those conversations, there had been some personal conflict between them stemming from an incident a few years back. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. You are showing the interviewer that you are highly capable in either situation. I was hired to work the cash register, but more shifts than not, I would come in, and we would be very short-staffed. In my current position, I am not the most persuasive person on our team, but I am highly creative. I am a people person and build relationships with my coworkers and patients alike. "In college, I took a business course, and in it, we had a group project with four total students assigned to research a company, do a SWAT analysis, and present it to the class. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. I like to manage my time to finish my projects on time. ", "Once I was filling a prescription for 90 days 90 tablets. Finally, end your response by talking about the positive outcome. These are exactly the steps that an interviewer would be looking for. Interview with Kaiser Permanente Bernard J. Tyson School of Medicine. Last, I adapt to the individual. I'd be curious to hear if your department had any needs in this area. Excellent! I wasn't sure how he would take it, but I felt like I had to have an open conversation with him and give him an opportunity to digest the feedback and make changes before going to my manager. In addition to this podcast, I also subscribe to a couple of industry blogs. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. Throughout my shift, I would take my meal breaks so that I could have that time to replenish my energy and decompress before getting back to my duties. Excellent! ", "I am happy to hear that Kaiser Permanente values long-term relationships. I instantly knew what had happened; I had been scammed. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. ", "I am an avid fan of Google alerts! This approach has greatly reduced in-house issues related to communication. Shower normally the day of your appointment, and wear comfortable clothes that are easy to put on and take off. At first, I felt a little anxious not knowing anyone and wondering if this group of strangers would be able to work together. I enjoy hiking, reading by the lake, bicycling, and visiting local state parks. "On a personal note, I love spending time outdoors; it reenergizes me and relieves stress. My idea was to talk to users of EHR systems at all levels. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. There were about 25 of us on the project, and after reaching out to some of the other volunteers, it appeared no one really understood who was responsible for what, and there wasn't a lot of communication to prepare for the event. If it were a situation where the person was being rude or disrespectful, that might be a little different. This question is a little tricky because it's unclear. 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", "I handle stress very well, and when you call my references, they will attest to this fact. ", "I was working in a clinic where the primary population was low income. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. I know that in healthcare, it's critical to ensure accuracy, so that patient records are maintained properly. Any hiring authority should feel comfortable putting you in front of their valued customer base. I can see how it would be stressful when you care for your patients' success so much! When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. ", "I would describe myself as a hard worker. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. I'm not easily overwhelmed or flustered, so I took a step back and tried to determine why I was feeling stressed, and I realized it was because the expectations of the role were unclear. I strive for perfection too often, which causes unnecessary stress for myself. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. Kaiser Permanente: Read reviews and ask questions - Handshake Stress can often be a regular part of the day-to-day work experience, especially in healthcare. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. I am well organized, pay close attention to detail, and strive to maintain accuracy in all that I do, and I feel those skills would transfer well into this role and help me succeed if given the opportunity. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. A woman came in and handed me the money for her items and gas, and I handed her back the change. Our date tracking prior to 2019 was not accurately kept. Make them think we care about them as if they were our family members so that they will come back.". This is important to me because I know it takes many people, from receptionists to providers, to care for patients and ensure they have a positive patient experience. 26California-based health care group Kaiser Permanente announced on Wednesday that it expected to acquire Geisinger Health and develop a new company that would focus on value-based care. I manage this by focusing my energy on productive activities that are good for my work. Every person I care for has a story. We came up with a solution that meant they could complete their tasks independently, and the rest of the group would review their contributions. The group was very diverse in age as I was the youngest volunteer on the trip, and the oldest was in their sixties. "I have a heart for others, and I'm genuine in the care, kindness, and compassion I show when interacting with friends, family, or even strangers. I am very open to training, and I'm a quick learner, so I feel I would be able to be taught and pick the job up quickly. Nice! I've had many customers become rude, angry, and sometimes outright offensive, but I never took it personally and kept my demeanor calm and professional. I often worked nights and weekends, and sometimes, customers would come in intoxicated. Kaiser Permanente In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". I know in healthcare, you may have similar experiences with patients or caregivers who are angry or upset or who have maybe just had someone they love pass away. "During my first semester of college, I took a communications class that required several group projects. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Vaginal douches. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. Planes de salud de Kaiser Permanente en el pas: Kaiser Foundation Health Plan, Inc., en el Norte y Sur de California y Hawi Kaiser Also, for every month with zero sick days, a bonus was added. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. I had two students in my group who could not get along, and they were constantly arguing and causing disruptions to our assignments. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. If possible, pick a weakness that is not a core skill for the position you are interviewing for. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. ", "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This is a great response, and it shows that you truly do care about the people that you come across every day. I have been responsible for maintaining supplies on the general surgery ward for five years. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. We are all human with our weaknesses, so don't be afraid to share yours! I am a competitive individual and enjoy keeping fit. Are there any specific action steps you would need to take to reach your goal of becoming a PA? When I enjoy what I do it doesn't feel like a chore. By consistently rejuvenating in this way, I can give even more energy when I am at work. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. It sounds like you handled this matter with utmost urgency and great customer care. In addition, I feel my mix of formal education of a Bachelor's Degree in Business Administration and volunteer experience in healthcare would add value to Kaiser Permanente as well. This is one of the reasons I have applied with Kaiser Permanente. He quickly changed his behavior and attitude, and you could really tell a difference in our team's productivity, collaboration, and morale. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. The group comprised about 15 volunteers, of whom I only knew two. I think he appreciated me coming to him one-off and having the courage to have the tough conversation by talking about it openly and in a non-confrontational way. Even though it was only a few hours a week, I found the position to be very stressful. When teams are diverse, and everyone has a voice, collaboration, and innovation expand, and patient outcomes can be improved. Maybe you are a pen and paper person. Top 25 Kaiser Permanente Interview Questions and Answers in For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Talk to the interviewer about how you can maintain that appropriate balance for yourself. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. She told me she had actually handed me a fifty-dollar bill, not a twenty-dollar bill, and that I had not given her enough change. Body powders and creams can affect test results, so dont wear them that day. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. I know what I want to be done and how I want it done, so it's often easier to do it myself. ", "I am super focused when I am stressed so I can make sure everything is done and correct. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Then I organized and effectively communicated this information with my attending. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. In my friend group, I've always been the natural counselor, helping others in difficult times and being there for those who need someone to listen. Did you consider how leaving AMA would impact his health and well-being? You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. Read our Terms of Use for more information. ", "Outside of my career, my priorities in life are my family and being outdoors. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Sexual intercourse. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. I would then make sure I had a face-to-face conversation with someone versus an email or text and ensure the right setting for the conversation. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Your response makes it clear that you volunteer in your community in various ways. I do feel that I can immediately add value though in the area of customer service. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". ", "I like my job, and I enjoy what I do. Perhaps you use a particular app or software. The News. I'm open to exploring various work environments, and I'm flexible working in whatever setting would be required. "I would treat the situation and communication very delicately. I soon found that though each person had their own unique set of experiences, skill sets, and backgrounds, we all shared similar values, and we were supporting the same mission and vision. "Currently, I follow healthcare trends through reading online news articles, trending topics on Google, and through platforms like LinkedIn by following certain companies and industry leaders. Are there specific Kaiser volunteer opportunities you'd be interested in? "While I was in school, I worked at a fast food restaurant, which was very fast-paced. It sounds as though you are highly organized and methodical in your work. "I feel that I am a great problem solver because I'm a strong critical thinker and I'm very resourceful. I indulge in the things that make me happy on my time off. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. Since I have two high school girls who are involved in music. I returned to the US just last month and had been actively looking for work the past couple of weeks. Did you consider that the patient's physical pain or feeling ill would make his temper short? ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. I was nervous that I was not using the proper equipment during high-exposure risk procedures. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. It seems you have found that balance. My documentation is strong, as well. Your version of customer service sounds warm, welcoming, and caring. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. There was not a formal method of teaching IR PAs. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. Web57 questions about Interviews at Kaiser Permanente What does it mean after your Kaiser Permanente, a large California-based health care I used color coding to indicate whether it was a discussion post or whether it was a term paper. I have always been great at working behind the scenes with the result being efficiency for others. I cannot take on every step of a project all of the time. How to Answer: Why Do You Want to Work Here? It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. When have you had to adapt to change in the workplace? "In school, I found several techniques helpful to keep myself well-organized and reduce the number of errors in my assignments. I really like this answer! Learn how to get care while youre traveling. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Ultimately the patient understood and the procedure was finally completed.". While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. ", "Delivering bad news to a patient is very difficult. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. "I know that a major part of Kaiser Permanente's vision is collaborating with people to provide quality healthcare for the community. My approach is to be empathetic, soft-spoken, and truthful. We do not have advertisements on our pages but we do try to make money through paid-memberships. I like to get to know people and ask them questions about themselves. Prepare for Kaiser Permanente Assessment Tests - JobTestPrep I found that creating a schedule and sticking to it really helped me. Kaiser+Geisinger: Our take on the formation of Risant Health Upon first taking the call, the patient was name calling and yelling. It sounds like you have the experience the interviewer would be looking for. Being organized and prioritizing what tasks I needed to do that week helped me stay on track with my schoolwork. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. What resources do you prefer to stay on top of industry trends and changes? This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. ", "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. A career in healthcare can be emotional at times; however, I choose to focus on the positives. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. I would be empathetic and put myself in their shoes so that I could anticipate how they would feel or what questions they may have. One is ABC, and the other is XYZ. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Founded in 1980, the medical group has more than 1,700 Permanente As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. If you have a criminal record, you must disclose this. I greatly value diversity. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. Some patients need a lot of attention; some want less, and some need boundaries. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. When it came time for the presentations, I often played a large role in the speaking aspects of the project. I would also like to do some volunteer work in the community by volunteering for medical tents during community events or mentoring youth through the Big Brothers Big Sisters Program. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Just like when I fill, I make sure the bottles are organized and in their place.". "During my time in college, I had to work to find ways to strike that work/life balance between classes and assignments and taking care of myself. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". How to Complete the Kaiser Permanente Application | Jobcase KP Logo. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. Fill out the application: The next step is to fill out the online In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. What makes you want to give back to your community? No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team.
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